Job Type - Permanent Min. Education - B- Tech/Diploma Electrical /Polymers/CIPET Age - 30-35 years Work Exp. - 8 - 10 years Salary - 8- 12 Lacs. Job Location - Delhi , NCR. Job Description We are seeking a Service Manager , candidate should be professionally responsible for managing service complaints & installations at the customer’s site. This role will have the following key responsibilities areas: Primary Responsibilities:- Address and resolve customer complaints promptly and effectively, ensuring satisfaction and strong relationships. Handle escalated customer issues requiring higher-level attention, ensuring timely resolution. Support service engineers in resolving complaints and ensuring quick, high-quality service delivery. Delegate tasks, monitor progress on customer complaints, and manage the service team to achieve objectives. Log, track, and report all complaints to senior management. Maintain professional communication with customers to resolve concerns and foster repeat business. Review and improve customer service processes to minimize complaints and enhance service quality. Keep customers informed throughout the resolution process, explaining the steps taken to address their concerns. Manage communication between customers and relevant departments to ensure smooth resolution. Monitor service delivery timeliness and quality. Ensure all team members accurately log customer interactions in the CRM. Lead, motivate, and provide training opportunities for the service team. Develop and implement effective service procedures and policies. Allocate resources effectively to optimize service delivery. Collaborate with other departments to address customer issues and improve service processes. Key Deliverables : Maintain high satisfaction scores through timely complaint resolution, ensuring efficient and effective service delivery. Achieving customer satisfaction and optimizing service operations. Take ownership of customer’s issues and follow problems through to resolution. Effectively manage and resolve escalated complaints, reducing the frequency of issues requiring higher-level attention. Consistently deliver high-quality service, measured by customer feedback, service reports, and internal quality assessments Providing mentoring, training, and motivating service staff, as well as managing their performance and workload. Ensure smooth communication between teams, departments, and customers. To ensure adherence to company’s policies and SOP’s. Preparation of regular reports on service performance and activities, providing insights for the management. Ensure 100% CRM log accuracy by all team members. Reporting to: General Manger - Sales & Service Company Profile - Aerodry founded in 1998 have Joint venture with Ferlin Plastics Automation BV, Netherland for the manufacturing of advanced Plastics Auxiliary equipment’s and Automation Solutions such as Raw material handling , conveying, drying, dehumidifying, blending, loss in weight systems, Mould temperature Controllers, water chilling plants and complete turnkey process automation solutions. We are undergoing a major expansion, adding new manufacturing facility at Greater Noida in addition to its existing manufacturing facilities at Noida, Our Plastics Auxiliary Equipment and system solutions are widely used for Polymer and Plastic processing in various industry segment applications ie Automotive, White goods, Medical plastics, Rigid and flexible packaging films sheets, woven and non-woven extrusion , automotive components, consumer durables, toys, consumer health care products, compounding and recycling etc. We have created a large customer base with successful references in almost each industry segment of plastic processing .

Job Title: AGM Production Location: Sector 11, Noida Reports To: Director Department: Production Qualifications: Bachelors or Masters degree in Engineering, Manufacturing, Operations Management, or a related field. Age: 40-45 years Salary: 12 to 16 Lac Experience: At least 15 years of progressive experience in production management, with at least 5-6 years in a leadership role (preferably in a manufacturing environment). Proven experience in managing large-scale production teams and optimizing production processes. Job Summary: The Assistant General Manager (AGM) – Production is responsible for overseeing and managing all aspects of production operations to ensure efficient, cost-effective, and quality-focused manufacturing processes. This senior leadership role will require a strong understanding of production strategies, team management, process optimization, and safety compliance. The AGM – Production will collaborate closely with the cross-functional departments to meet production targets, improve processes, and maintain high-quality standards. Key Responsibilities: Production Management: Oversee day-to-day production activities, ensuring that production targets and schedules are met. Manage production resources including labor, equipment, and raw materials to optimize productivity. Lead the planning and execution of production activities to meet customer demands and business objectives. Implement process improvements to enhance production efficiency, reduce waste, and lower operational costs. Team Leadership & Development: Lead, motivate, and manage the production team to foster a high-performance culture. Provide training, development, and performance evaluations for production staff. Ensure proper staffing and skills alignment to meet production demands. Promote a collaborative and problem-solving environment within the production department. Quality Control & Safety: Ensure production processes adhere to company quality standards, industry regulations, and safety protocols. Monitor and evaluate product quality and resolve any issues related to defects or inefficiencies. Lead continuous improvement initiatives to optimize product quality and reduce defects. Budget & Resource Management: Develop and manage the production budget, ensuring cost efficiency across all production activities. Ensure effective utilization of resources, including personnel, machinery, and materials, to optimize output. Monitor and control production costs, waste, and downtime to maintain profitability. Compliance & Reporting: Ensure all production activities are compliant with legal, health, and safety regulations. Prepare and present regular production reports to senior management, highlighting performance, issues, and opportunities for improvement. Provide strategic insights to the Management for capacity planning, risk management, and business continuity. Collaboration & Cross-functional Coordination: Work closely with other departments (e.g., supply chain, R&D, maintenance) to ensure smooth production flow and timely delivery of products. Collaborate with the engineering team on new product development, process automation, and technology upgrades. related field. Skills and Competencies: Strong knowledge of production management software, ERP systems, and manufacturing technologies. Excellent leadership, communication, and interpersonal skills. Strong analytical skills and the ability to troubleshoot and resolve production issues effectively. Ability to work in a fast-paced, high-pressure environment while maintaining a focus on quality, cost, and safety. Personal Attributes: Strategic thinker with the ability to execute and manage complex tasks. Results-driven, with a strong emphasis on process optimization and cost control. Excellent problem-solving skills and attention to detail. Strong team player with a collaborative mind-set and an ability to manage multiple priorities. Why Join Us? Aerodry Plastics Automation Pvt. Ltd. was founded in 1998, headquartered in Noida, offers a dynamic and growth-oriented environment where innovation and excellence are at the forefront of our operations. As a key member of our leadership team, the AGM – Production will have the opportunity to make a significant impact on the company's success and play an instrumental role in shaping the future of our production operations. To know more about the company visit www.aerodry.com