Service Management Lead

Job Description

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : BMC Helix Discovery Good to have skills : Agile Project Management, BMC Helix ITSM Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate and relevant skill experience Summary :As a Technology Delivery Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating projects through contract management and shared service coordination, developing and maintaining relationships with key stakeholders and sponsors, and ensuring high levels of commitment to enable strategic agenda. Roles & Responsibilities: Lead the delivery of programs, projects, or managed services, ensuring adherence to timelines, budgets, and quality standards. Coordinate projects through contract management and shared service coordination, ensuring effective communication and collaboration across teams. Develop and maintain relationships with key stakeholders and sponsors, ensuring high levels of commitment and enablement of strategic agenda. Provide technical leadership and guidance to project teams, ensuring adherence to best practices and standards. Identify and mitigate project risks and issues, ensuring timely resolution and escalation as needed. Professional & Technical Skills: Must To Have Skills:Experience in BMC Helix Discovery. Good To Have Skills:Experience in BMC Helix ITSM and Agile Project Management. Strong understanding of project management methodologies and best practices. Experience in leading and managing cross-functional teams. Excellent communication and interpersonal skills. Ability to identify and mitigate project risks and issues. Additional Information: The candidate should have a minimum of 7.5 years of experience in BMC Helix Discovery. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering successful technology projects. This position is based at our Pune office. Qualifications Graduate and relevant skill experience