Service Management Lead

Job Description

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the delivery of programs, projects, or managed services - Coordinate projects through contract management and shared service coordination - Develop and maintain relationships with key stakeholders and sponsors Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management processes - Experience in managing service delivery operations - Knowledge of contract management and vendor relationships - Hands-on experience in project management - Familiarity with ITIL framework Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Indore office - A 15 years full-time education is required Show more Show less