Service Management Lead

Job Description

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Coimbatore and should have a minimum of 5 years of experience in Enterprise Systems Monitoring Tools. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate the delivery of programs, projects, or managed services. Manage contracts and ensure effective contract management. Facilitate shared service coordination. Develop and maintain relationships with key stakeholders and sponsors. Professional & Technical Skills: Must To Have Skills:Proficiency in Enterprise Systems Monitoring Tools. Good To Have Skills:Experience with [GOOD TO HAVE SKILLS]. Strong understanding of statistical analysis and machine learning algorithms. Experience with data visualization tools such as Tableau or Power BI. Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 5 years of experience in Enterprise Systems Monitoring Tools. This position is based in Coimbatore. A 15 years full-time education is required. Qualifications 15 years full time education