Service Management Lead

 About The Role  

Project Role :Service Management Lead

Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :Enterprise Network Operations

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination. You will engage with key stakeholders and sponsors to foster strong relationships, ensuring high levels of commitment and alignment with the strategic agenda of the organization. Your role will require you to navigate complex project landscapes, facilitating communication and collaboration among diverse teams to achieve project objectives efficiently and effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate the alignment of project goals with organizational objectives by engaging with stakeholders.- Monitor project progress and performance, ensuring adherence to timelines and quality standards. Professional & Technical
Skills:

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Must To Have Skills:

Proficiency in Enterprise Network Operations.- Strong understanding of network infrastructure and operations management.- Experience with incident management and problem resolution processes.- Ability to analyze network performance metrics and implement improvements.- Familiarity with service delivery frameworks and methodologies.
Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education