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Cognizant
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Service Line Specialist

Service Line Specialist

Cognizant

0 years

9 - 10 Lacs

chennai

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service servicenow efficiency support resolve audits reports compliance automate configuration customization planning drive communication training mentoring certifications itil

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

The Service Line Specialist will play a crucial role in managing and optimizing our ServiceNow platform to enhance operational efficiency. With a focus on delivering high-quality service the candidate will collaborate with cross-functional teams to implement solutions that align with business objectives. This hybrid role requires a deep understanding of ServiceNow and the ability to work effectively in a day shift environment.

Responsibilities

Manage the ServiceNow platform to ensure optimal performance and reliability.
Collaborate with cross-functional teams to identify and implement ServiceNow solutions that meet business needs.
Develop and maintain workflows scripts and integrations within the ServiceNow platform.
Provide technical expertise and support to resolve complex issues and enhance system functionality.
Conduct regular system audits and generate reports to monitor performance and identify areas for improvement.
Ensure compliance with industry standards and best practices in ServiceNow implementation.
Lead efforts to automate processes and improve efficiency using ServiceNow capabilities.
Oversee the configuration and customization of ServiceNow modules to align with organizational requirements.
Coordinate with stakeholders to gather requirements and translate them into technical specifications.
Train and mentor team members on ServiceNow functionalities and best practices.
Stay updated with the latest ServiceNow features and enhancements to leverage new capabilities.
Participate in planning and execution of ServiceNow upgrades and patches.
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Qualifications

Possess a strong understanding of ServiceNow platform and its various modules.
Demonstrate experience in developing and maintaining ServiceNow workflows and scripts.
Exhibit proficiency in integrating ServiceNow with other enterprise systems.
Show ability to troubleshoot and resolve complex technical issues within ServiceNow.
Have excellent communication skills to collaborate effectively with diverse teams.
Display knowledge of industry standards and best practices in ServiceNow implementation.
Be adept at training and mentoring team members on ServiceNow functionalities.

Certifications Required

Certified ServiceNow System Administrator ITIL Foundation Certification

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Service Line Specialist