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Service Level Manager L2

Service Level Manager L2

5 - 8 years

|

7 - 11 Lacs

Posted:6 hours ago| Platform:

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Skills Required

service level management real time analysis rta itil wfm project management service management workforce management problem management change management itsm incident management service delivery service delivery management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The Service Level Manager L2 ensures all IT services are delivered in accordance with agreed service levels and business expectations.
The role involves SLA design, monitoring, reporting, and continuous improvement.

Key Responsibilities:

Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Track performance metrics, prepare SLA reports, and drive service improvements.
Collaborate with delivery teams to ensure compliance with service commitments.
Conduct regular client and stakeholder reviews.Manage escalations and support incident and problem management processes.

Mandatory Skills:

Experience:

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Information Technology & Services

Bengaluru

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