Service Level Manager - L2

Wipro

5 - 8 years

7 - 11 Lacs

hyderabad

Posted:Just now| Platform:

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Skills Required

service level management real time analysis rta itil wfm project management service management workforce management problem management change management itsm incident management service delivery service delivery management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mandatory Skills: ITIL Service Level Mgmt .Experience: 5-8 Years .

Roles and Responsibility

Manage and oversee the delivery of services to ensure high-quality standards.
Develop and implement strategies to improve service level agreements (SLAs) and meet customer expectations.
Collaborate with cross-functional teams to identify and resolve issues.
Analyze data and metrics to measure service performance and make recommendations for improvement.
Provide training and coaching to team members to enhance their skills and knowledge.
Ensure compliance with company policies and procedures.

Job Requirements

Minimum 5 years of experience in delivery management or a related field.
Strong understanding of IT Services & Consulting industry trends and best practices.
Excellent communication, problem-solving, and leadership skills.
Ability to work in a fast-paced environment and prioritize multiple tasks.
Strong analytical and decision-making skills.
Experience working with SLAs and managing customer expectations.

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