Service Innovation Engineer

Service Innovation Engineer

Your Role

• Integrates multi-disciplinary approaches and fundamental service innovation principles to develop robust solutions for technical challenges, ensuring comprehensive problem-solving strategies, working under general supervision.
• Supports to improve and secure the serviceability of released products by actively representing the service organization in the product development process.
• Helps to investigate the serviceability of newly designed products based on defined service requirements, providing recommendations to enhance component serviceability.
• Offers intricate solutions for partial technical problems by synthesizing previous experiences and insights gained from detailed feasibility studies, fostering innovative problem-solving methodologies.
• Contributes to small-scale service innovation projects, overseeing project teams and coordinating project activities to achieve desired outcomes efficiently.
• Communicates alerts to facilitate prompt service delivery for connected and entitled installed bases, enabling swift and effective alert handling and diagnostics by market roles.
• Applies advanced technical expertise and knowledge to address complex problems and challenges within the service innovation domain, leveraging insights to drive continuous improvement and innovation.
• Engages in knowledge-sharing activities and pursues continuous learning opportunities to stay abreast of emerging trends and best practices in service innovation, fostering a culture of growth and development within the team.
• Cultivates a collaborative and innovative work environment, fostering teamwork, creativity, and a proactive approach to problem-solving among colleagues to drive service innovation initiatives forward effectively.
  

You're The Right Fit If

• Bachelor’s Degree in Engineering, Architecture, Information Systems, or Computer Science
• 4+ Years of experience in Medical Devices and the Service and support role.
• Prior experience in sustenance engineering, service support, and design change.
• Good communication and cross functional collaberation.
• Regulatory compliance and quality assurance
• Technical writing and documentation
• Test design and data analysis
• Root Cause Analysis (RCA) and continuous improvement
• Solution design and architecture
• Agile methodology and project coordination
  

How We Work Together

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