676 Service Excellence Jobs - Page 24

ICE Operations offers technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. ICE Trade Operations provides first-line, 24/7 support for customers who use our proprietary trading systems and platforms. As the primary touchpoint for customers, we ensure they can quickly and efficiently execute the trades essential to their business. The Trade Operations Analyst is responsible for operating and the surveillance of ICE Endex s gas spot markets. The Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE s commitment to strong customer service, integrity, and transparency in the financial marketplaces. The Analyst is expected to perform a variety of day-to-day operational activities for ICE markets, ad hoc reporting and provide market surveillance support. The candidate should possess the following skills: team-oriented; self-motivated; ability to work well independently; strong sense of responsibility; strong communication and presentation skills; strong project management skills; strong analytical skills; ability to achieve repeatable results; knowledgeable of departmental and company responsibilities; and a solid understanding of customer support & client service excellence Responsibilities Support orderly trading and operations of short-term European physical gas markets Managing the correct and timely administration of transactions in an automated system. Monitoring of the conduct of market parties with respect to the exchange market rules. Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues Monitor the health and usage of our systems, escalating recurring or high-priority issues Provision access to tools and applications necessary for customers to connect with ICE Conduct real-time surveillance of electronic trading activity in ICE products Produce operational reports to provide metrics and tracking of queries Knowledge and Experience College degree or equivalent work experience in a customer-focused environment Knowledge of commodity markets, financial trading, or energy is a plus Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask Strong communication skills with demonstrated interpersonal skills Team player, with commitment to service to our customers and their needs Working knowledge of computers, including Microsoft Office applications and operating systems Schedule This role supports our global customers 24/7 - rotating shifts are required Ability to work varying shifts, including nights and weekends

Step into the role of Assistant Manager, where youll provide first-class support by analyzing and investigating financial transactions, identifying potential risks, and ensuring compliance with regulations and safeguarding our clients and organization with expertise and care. Key requirements for the role: Knowledge of Loan IQ / ACBS. Lending /Servicing/loan trading knowledge across all debt products. Proven knowledge of Corporate and IB Lending processes and procedures. Experience and understanding of Business Requirements and the creation of Testing scenarios within a project delivery lifecycle. Prior experience in loan operational support, including term loans, revolver, delayed draw term loans. Experience of using Agile project management would be preferred. Knowledge & experience working closely with IT, Transformation & Change area. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based out Chennai. Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights. Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness. Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders. Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes. Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations. Identification of capacity creation in operations using data and Management Information. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

POSITION GUIDELINES Name: Year 202 5 Designation : Assistant Manager Department Finance & Accounts Qualification& Experience (minimum requirements preferred ) Preferred Education: Graduate/Post Graduate Preferred Professional experience: Our Mission To provide quality care with efficiency and highest safety standards by using cutting edge technology, human capital and seamless service. Our Vision To become a trusted and respected healthcare service provider and improve people s lives through quality, service excellence and innovation. Our Values Ownership Integrity Team Work Excellenc e Job Description: - Accurately preparing and filing federal and state tax returns in a timely manner. Developing tax strategies to assist clients in being tax-compliant. Identifying tax problems and developing solutions. Completing responses and schedules in preparation for income tax audits. Monitoring developments in tax legislation. Reviewing tax returns. Informing management and staff of developments in tax legislation Supplementary Position Guidelines: Position Reports to : Head of the Department Additional D escription Employee: (Signature) Date: Human Resource Department: (Signature) Date: Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Position Guidelines are dynamic and will change depending on the organizational requirement.

Preferred Education: Graduate Preferred Professional experience: Our Mission To provide quality care with efficiency and highest safety standards by using cutting edge technology, human capital and seamless service. Our Vision To become a trusted and respected healthcare service provider and improve people s lives through quality, service excellence and innovation. Our Values Ownership Integrity Team Work Excellence Job Description: Respond To All Billing Queries Deal with Patient Complaints related to Billing. Supervise the work done by the billing and front office Staff. Follow up the pending IP bills. Take care of & administer IP Bills Handle petty cash Process Responsibilities: To ensure the Billing process is carried out error free thereby ensure patient satisfaction To Support the entire Billing Processes for the Self/credit pay for IP. Preparation and Maintenance of Billing updates and Month end review files. Monitoring the work progress closely in order to solve the pending issues. Conducting Random Audits of the finalized bills and collections. Daily collections to be handed over to the accounts department on daily basis. Bills (Accounts copies) to be handed over to accounts department on daily basis. Handling all queries, related to final bill. Cancellation of bills related to IP bills. Counselling the patients before admission and collecting the advance for surgery To monitor the OT clearance and intimate to the Operation theatre accordingly. Follow-up with patients attender on a daily basis to clear the outstanding amount. Adding new investigations / profiles in HIS. Billing clearance will be given to theatre in charges upon request to proceed for surgery. Attending and replying for the audit related queries. Maintaining healthy ratio of discount %. Supplementary Position Guidelines: Position Reports to : Head of the Department Additional Description Employee: (Signature) Date: Human Resource Department: (Signature) Date:

Executive - Customer Experience Customer Experience Agent About Junglee Games With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job Overview As an Executive - Customer Experience you will lead and drive the overall customer experience strategy, ensuring seamless interactions and satisfaction across all touchpoints. Oversee customer insights, service excellence, and innovation to enhance loyalty and business growth. Key Responsibilities Help in handling customers through all touchpoints - Calls, Emails, Chats & ORM Achieve the First Response TAT , CSAT/CES as per set targets Build a rapport with the customers by - Listening, Understanding and Resolving the customers issue promptly and accurately Sharing prompt & accurate resolutions and with positive Customer satisfaction Score Provide customer VOC/feedback for further product enhancements. Provide highly professional customer service to achieve a high level of customer satisfaction and retention. Meet the average response time along with productivity while ensuring you follow all quality parameters. Achieve the set productivity as per the set targets to maximize the efficiency Qualifications & Skills Required Graduate 2+ years of relevant experience Ability to understand the customers query and share the right resolution Ability to engage and retain players Awareness of all the policies and procedures used to provide seamless support to customers. Good knowledge of Tamil and other regional languages will be an added advantage. Excellent verbal and written communication skills. Proficient in handling Computer and other tools Be a part of Junglee Games to: Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more. Know more about us Explore the world of Junglee Games through our website, www. jungleegames. com . Get a glimpse of what Life at Junglee Games looks like on LinkedIn . Here is a quick snippet of the Junglee Games Offsite 24 Liked what you saw so far Be A Junglee

Step into the role where you will be responsible for managing a team of professionals, overseeing the servicing of syndicated loans. The role requires expertise in syndicated loan servicing, strong leadership abilities, and a deep understanding of risk mitigation practices and ensuring compliance with loan agreements, timely interest and principal payments and effective coordination among agent banks and asset management to mitigate risks and enhance operational efficiency Key requirements for the role: Strong understanding of syndicated loan structures, terms, and servicing requirements. Exceptional leadership, communication, and interpersonal skills, with the ability to engage and motivate teams. Proven experience in leading and managing teams in a high-pressure, deadline-driven environment. Actively manage risk related to loan servicing, including credit, operational. Shift timings- UK Shifts. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Embark on a transformative journey as a High Risk and Refresh KYC Analyst at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Conduct KYC due diligence for high-risk clients during onboarding, refresh, and periodic review cycles in accordance with internal policies and regulatory requirements. Perform comprehensive reviews of customer profiles, including ownership structure, business activities, source of funds, and adverse media screening. Ensure timely execution of KYC refresh and periodic reviews based on customer risk ratings and regulatory requirements. Liaise with front-office, compliance, and other stakeholders to collect and validate KYC documentation. Investigate and escalate potential red flags or suspicious activity identified during the review process. Maintain accurate and up-to-date records in internal systems. Ensure that all KYC files are complete, compliant, and audit-ready. Keep abreast of regulatory changes and ensure controls and processes are updated accordingly. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the KYC function. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification -Associate level ( Desirable)

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification -Associate level ( Desirable)

The Telesales Executive is responsible for reaching out to potential and existing customers over the phone, building relationships, and promoting company products or services to drive sales and revenue. This role requires effective communication skills, persuasive abilities, and a focus on achieving sales targets. Key Responsibilities Outbound and Inbound Calls Make proactive outbound calls to prospects and handle inbound inquiries to generate interest in products or services. Product Knowledge Develop a comprehensive understanding of the company's offerings to effectively answer questions and guide customer decisions. Sales Conversion Persuade potential customers to purchase products or services, meeting or exceeding individual and team sales targets. Lead Management Identify and qualify leads, manage call lists, and update CRM systems with accurate lead details and call outcomes. Follow-Up Conduct follow-up calls for nurturing leads, reminding customers of promotions, or scheduling future interactions. Customer Service Excellence Build strong customer relationships by providing excellent service, handling objections, and addressing any concerns. Reporting and Performance Tracking Monitor and report daily/weekly call performance, sales progress, and feedback to the Telesales Team Leader. Market Feedback Gather insights on customer preferences, market needs, and product effectiveness, reporting back to the sales and product teams. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Join us as a Software Developer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Software Developer you should have experience with: Strong level of experience of IT software development (essential) Excellent hands-on technology skills: Java, JAVA, Spring framework, REST, Microservices, Linux, Databases, Web services, , MQ, Kafka Proven ability to develop enterprise level software solutions using tools and techniques such as Source Control, Build Tools (e. g. Maven), TDD, etc. Self-driven, proactive and demonstrates initiative with strong problem solving abilities Excellent communication skills Technical ownership of the team and the user stories transition through software development lifecycle Technical ownership of user stories transition through software development lifecycle Undertake impact assessment of change requests against the API Portals and Platforms components. Collaborate with other component design and build teams, ensuring that strategic end-to-end system design is followed principles adhered to Experience of deployment tools, particularly Jenkins and CICD. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements. Accountabilities Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies. Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges. Management of change requests and communication with stakeholders throughout the project lifecycle. Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Join us as a Senior Full Stack Java Developer at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Full Stack Java Developer you should have experience with: Hands on experience on Java, Microservice, Spring and related area. Hands on experience on OpenShift and CI/CD pipeline. Understanding of Storybook, Angular and related UI technology. Some other highly valued skills may include: Good understanding of database, requirement gathering and API design. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Join us as an "Analyst" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings ensuring unapparelled customer experiences. Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes should be reviewed. It is important to ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or employment offer being withdrawn at anytime. Securitization Credit Analyst, responsible for analysis and monitoring of securitization transactions, including exposures to both pre- and post-securitization collateral pools. Responsible for effective credit risk management of the assigned portfolio of Securitized Product exposures and ensuring compliance with Bank s credit risk policies procedures and internal controls framework. Act as Securitization Credit Analyst for exposures across various asset classes across US EMEA regions. Prepare and analyze credit proposal for new and existing transactions. Provide credit review and provide commercially mindful challenge to business proposals. Providing support on portfolio analysis and risk management of assigned portfolio including excess/ exception management. Prepare and present sector/ asset-class reviews. Monitor trends within the assigned sectors. Escalate material adverse developments in timely manner. Day to day management and monitoring of risk limits, reporting of any positions outside approve parameters. Maintaining accurate and up to date information in the Banks Risk systems. Prepare periodic portfolio deck for manage on assigned portfolio. To be successful as an "Analyst" you should have experience with Strong analytical skills Strong verbal written communications skills. Good stakeholder management skills. Some other highly valued skills may include Experience in credit analysis. Understanding of securitized products preferred. Familiarity with Investment Banking products You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills Mumbai Purpose of the role To assess and approve/decline credit applications based on established credit policies, risk appetite, and regulatory requirement and analysing financial information, evaluating creditworthiness, and recommending credit terms and conditions to ensure responsible lending practices. Accountabilities Analysis of lending applications, financial statements, credit reports, and other relevant documents to assess the borrowers creditworthiness and repayment capacity. Monitoring the performance of approved lending , identifying potential risks and early warning signs of delinquency. Evaluation of the risk profile of each application considering factors like industry trends, borrower financials, collateral, and market conditions. Provision of independent credit decisions on lending applications, adhering to established credit policies, risk parameters, and regulatory requirements. Development and implementation of appropriate course of action for troubled lending , including workout plans, restructuring, or collections. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Join us as a Data Engineer at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Data Engineer you should have experience with: Ab>Initio SQL UNIX BigData Hadoop/Hive Some other highly valued skills may include: Python AWS/Cloud Platform You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is for Pune Location. Purpose of the role To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. Accountabilities Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data. Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures. Development of processing and analysis algorithms fit for the intended data complexity and volumes. Collaboration with data scientist to build and deploy machine learning models. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Join us as Financial Controller - Analyst, where youll play a pivotal role in shaping the future of the Finance Control team by managing the wide projects including Legal entity reporting. At Barclays, we dont just adapt to the future - we create it. You will also be responsible for managing Legal Entity Control function and related businesses by driving resolution for key business issues. To be successful in this role, you should have: Qualified Accountant - CA/CS . Strong academic background - 1st class honors, minimum bachelor degree from a reputable institution. Fresher/ Post qualification experience of 1 year . Prior experience, if any in a month-end or quarter-end focused reporting role or control environment based or finance automation skillset based. Knowledge and understanding of the key accounting principles under IFRS. Strong excel skills. Some other highly valued skills may include: Good stakeholder engagement skills and understanding executing their requirements / expectations. Automation tools related knowledge. Enthusiastic, motivated, self-starter, pro-active and a team player. Strong interpersonal skills and excellent communicator. Willingness and ability to take ownership of issues and manage through to a successful resolution. Eye for detail and exception track record in managing and resolving conflict situations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Purpose of the role To manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting. Accountabilities Management of the preparation and presentation of accurate and timely financial statements, and other accounting records in accordance with the relevant accounting standards, rules and regulations. Support in identification, assessment, and mitigation of financial risks, and report on these financial risks to senior colleagues. Development and maintenance of a robust system of internal controls to safeguard assets, ensure that there is no fraudulent misreporting, and ensure the accuracy of financial data, including regular assessment of the effectiveness of internal controls addressing any weaknesses or gaps. . Development and implementation of up-to-date financial policies and procedures to ensure consistent and effective financial practices across the organisation. Management of the selection, implementation, and maintenance of financial systems and software applications, including collaboration with IT colleagues to integrate financial systems with other enterprise systems. Preparation and submission of statutory and regulatory reports to authorities, and provision of support to other departments in their preparation and review of regulatory reports. Coordination with external auditors and regulatory authorities in support of audits and examinations. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Embark on a transformative journey as a Know Your Customer Remediation Analyst at Barclays, where youll play a pivotal role in shaping the future. In this role, you will be responsible to Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution. . Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Candidate should have good communications skills Candidate should be aware of end-to-end Global KYC process for institutional clients Good understanding of KYC Refresh process, Global KYC Regulations, CDD, EDD, PEP, Sanctions and Adverse Media Screening. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Chennai. Purpose of the role To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution. Accountabilities Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution. Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy. Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes. Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes. Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Onboarding. Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Join us as an ANALYST - BM PB India role, where this role forms part of the Finance Business partnering team in APAC. This team supports the APAC PBWM business. At Barclays, we dont just anticipate the future - were creating it. To be successful in this role, you should have below skills: Experience in Finance function in international banks. Chartered accountant / Finance degree. English mandatory. Some other highly valued skills may include below: Good PowerPoint / excel skills. Knowledge of systems such as MS Access, Power query would be good to have. Good communication skills. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Mumbai office. Purpose of the role To provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions. Accountabilities Development and implementation of business unit financial strategies, plans and budgets, using insights to evaluate the financial implications of strategic initiatives and recommend appropriate actions. Development of financial models to forecast future performance, assess investment opportunities, and evaluate financial risks for business units, and to analyse the impact of business decisions on financial performance and provision of recommendations. . Cross functional collaboration to provide financial insights and guidance to business unit stakeholders. Identification of opportunities and implementation of financial process improvements that streamline financial operations. Support to business units in identification, assessment, and mitigation of financial risks, including provision of training and guidance to business units on financial risk management and compliance practices. Analysis and presentation of financial data to provide insights into business performance, identify trends, and support decision-making. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Role & responsibilities : The Service Excellence Manager will be responsible for the successful implementation of the Service Experience Leadership initiative and drive the culture of service excellence based on the service standards determined by Motherhood. The core responsibilities will include: - Supporting Unit service delivery, monitoring and observing customer interactions across the touchpoints; - Assisting if required, frontline employees in smoothly engaging with customers; - Leading and managing the internal service quality audits; - Co-designing with the Operational team improvement plans and facilitating its implementation; - Working with each Unit to close audit-related gaps; - Contribute to Service Excellence Training Modules/content creation, conducting coaching and workshops to ensure classroom training implementation; Accountable for the customer experience at Units. ACCOUNTABILITIES : Ownership of successful implementation of the Service Experience Leadership program across all departments and units of the region. • Oversee customer interactions to ensure the standards and framework of the program is adhered to. Assist frontline teams if required in the moment to ensure every customer interaction is delightful. • Monitor customer feedback, receive update from CRM Team, work with Units to address and resolve issues. • On location: Ensuring prompt action in case of issues and leading recognition ( by bringing it to the notice of FD/HR) of outstanding employee contributions. • Actively participate in the design of service training courses; calling gaps in learning, training and offering facilitative material that will enable continuous updation of employee knowledge. • Contribute to Manuals and eLearning content. • Conduct new hire Service Orientation including Induction to the Service Experience Leadership Program, Grooming and Communication; conduct recurrent, tactical and specialized service excellence training programs as per a defined calendar. • Monitor development process through assessments to provide coaching and feedback to trainees • Analyze evaluations to judge the effectiveness of the training and to make suggestions for improvement • Collaborate with Service Experience Leadership teams to resolve customer questions and issues; ensure issues are tagged to timelines for resolution, if likely delays, to enable employees through focused workshops to handle the pain points. • Developing digital and print educational material (e.g. videos and manuals) • Conduct role-play activities as per a calendar to address top 3 issues that cause customer dissatisfaction data from CRM; Unit specific; highly sensitive issues -using practical insights to reinforce standards and expectations.(e.g. negotiation, difficult customer issues; teamwork , communication expectations and gaps ; conflict management) • Identify individual and team skills gaps; liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases) • Create Enablers within each unit/department for a continued on-job assistance and training needs • Lead the Internal Quality Audit team for cross-unit audits and chart improvement areas; monitor implementation. Qualification: BHM/Any Degree/Any master Experience: 4-9 Years Interested applicants can share their CVs @ tejaswita.s@motherhoodindia.com

Embark on a transformative journey as a KYC/CDD Compliance (Indian Operations) Analyst at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Conduct KYC due diligence for high-risk clients during onboarding, refresh, and periodic review cycles in accordance with internal policies and regulatory requirements. Perform comprehensive reviews of customer profiles, including ownership structure, business activities, source of funds, and adverse media screening. Ensure timely execution of KYC refresh and periodic reviews based on customer risk ratings and regulatory requirements. Liaise with front-office, compliance, and other stakeholders to collect and validate KYC documentation. Investigate and escalate potential red flags or suspicious activity identified during the review process. Maintain accurate and up-to-date records in internal systems. Ensure that all KYC files are complete, compliant, and audit-ready. Keep abreast of regulatory changes and ensure controls and processes are updated accordingly. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the KYC function. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To complete EDD/Exits cases which includes day to day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day to day Enhance Due Diligence (EDD)/Exits initiatives including processing, reviewing, reporting, trading, and issue resolution. Execution of EDD reviews on high-risk customers to maintain compliance with regulatory requirements and policies. Execution of exit reviews on customers who are having their accounts closed to mitigate risk, aligned to compliance and internal policy. Collaboration with teams across the bank to align and integrate EDD and exit processes. Identification of areas for improvement and providing recommendations for change in EDD and exit processes. Development and implementation of Issue resolutions relating to any inefficient controls . Development of reports and presentations on EDD and exit performance and communicate findings to internal senior stakeholders. Participation in projects and initiatives to improve EDD and exit efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Join us as a Vice President - Project Manager, Planning & Execution APAC. At Barclays, we don t just embrace change - we drive it and help craft innovative solutions. You will be managing change projects that help the organization achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures. To be successful as a Vice President - Project Manager, Planning & Execution APAC , you should have experience with: Prior experience delivering complex business and technology change projects in an Investment Bank environment involving front to back, cross functional teams. Excellent verbal and written communication with ability to distil information into key messages and present succinctly and confidently to a senior audience. Self-starter with ability to identify and engage stakeholders, prioritize activities to deliver to tight deadlines and multi-task across a diverse book of work in a high-pressure environment. Some other highly valued skills may include: Global Markets and Private Banking business and product knowledge, with deep understanding of front to back processes involved. Experience utilizing varied project methodologies (e.g. Waterfall and Agile). You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Pune office. Purpose of the role To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures. Accountabilities Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards. Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for change projects. Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project progress and that their needs and expectations are being met. Management of project teams, ensuring that they are properly resourced and that they have the necessary skills and expertise to deliver on project objectives. Management of project budgets, ensuring that projects are delivered within the agreed budget. Creation of reports on project progress to ensure that proposed solutions are delivered on time and within budget. Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and mitigated as necessary. Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

As a PeopleHub Specialist, you will play a key role in supporting our global P&C operations through the accurate and efficient administration of core P&C processes within Workday. You will serve as a subject matter expert on system transactions and provide high-quality support to P&C Business Partners, People Operations, managers, and employees across regions. This role requires a detail-oriented, proactive, and service-minded professional who can thrive in a fast-paced, evolving environment. Key Responsibilities: Workday Administration: Accurately process and manage employee lifecycle transactions in Workday. Global Process Support: Ensure compliance with global and local P&C policies, procedures, and legal requirements related to employee separations and other P&C processes. Data Integrity: Maintain a high level of data accuracy and integrity across all employee records and Workday transactions; conduct regular audits and resolve data discrepancies. Documentation and Workflow Management: Ensure all necessary documentation is captured and appropriately archived in accordance with compliance standards. Stakeholder Support: Serve as a point of contact for P&C Business Partners, People Operations, managers, and employees regarding Workday transactions, offering guidance and troubleshooting support. Process Improvement: Contribute to the continuous improvement of PeopleHub processes by identifying inefficiencies and supporting the implementation of enhancements. Reporting: Generate standard and ad-hoc reports from Workday to support P&C and business needs. Training and Knowledge Sharing: Help maintain and update process documentation and support the onboarding of new team members as needed. Qualifications and Skills: Experience: Previous experience in a People Operations role, ideally handling transactional P&C processes in a global company. Customer Service Excellence: Demonstrated ability to deliver high-quality customer service, managing employee inquiries with professionalism and efficiency. Attention to Detail: Strong organisational skills, with the ability to manage multiple queries and ensure accuracy in all responses. Problem-Solving: Ability to analyse and address problems effectively, escalating issues when necessary and offering solutions for process improvements. Team-Oriented: Collaborative and supportive mindset, capable of working effectively within a team and contributing to collective success. Tech-Savvy: Proficiency with P&CIS systems (Workday) and Microsoft Office Suite (Word, Excel, PowerPoint). Global Mindset: Comfortable working with employees from diverse cultural backgrounds, understanding regional P&C differences. Application due 2025-05-30 Seniority Level Job Functions Industry Chemicals At Hempel, you re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. We re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact. At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site . Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. The project: Aviation project with focus on airport structures such as terminal buildings, ATC towers, cargo terminal, hangars, metro stations, ancillary buildings, non-aeronautical buildings etc. in Ahmedabad. Our values shape the way we consult, and define the people we want to join us on our journey, they are: Safety first - Going home safe and well Client focus - Deliver on our promise Integrity - Always do the right thing Create opportunity - for our people to excel. Supports the fa ade project lead or construction lead reporting on productivity, programme/schedule. Manages site activities, monitors service excellence and health and safety in facades. Monitors progress and raise issues with site activities and site quality process. You ll be responsible for: Collaborates with project team, producing and managing delivery of the site activities to ensure standards and timelines are met. Contributes to the management of forecast planning of the 2 weeks and 8 weeks look ahead including daily activity briefings (DABS). Completes the (planning and production controls) PPC planning and produces control updates to the wider project team. Oversees inspections and management of trade to trade handovers. Manages and inspects quality sign off (QSO) and quality inspection test plan (QITP). Reviews and ensure signatory of method statements. Provides updates of facade related Mace way requirements. Works collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work. You ll need to have: Bachelor s degree in civil. Experience of projects of a similar nature. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization. #LI-Onsite ","industry":""

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .