676 Service Excellence Jobs - Page 15

The position is accountable for proactively soliciting and handling sales opportunities for Sri Lankan Cluster. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification -Associate level ( Desirable)

Looking for Associates & Senior Associates/Junior Associate ( Freshers also most Welcome ) Interviews scheduled on- '2025,1st July to 2nd July and Tuesday and Wednesday and, 10.00 AM - 5.00 PM Venue -Theobroma Outlet-B8, Ground Floor, Ardee Mall, Ardee City, Wazirabad, Sector 52, Gurugram, Haryana 122003 Work Location -Gurgaon Role & responsibilities To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operation time. To check with kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, AC temperature at the commencement of shift. To keep the service stations well equipped with adequate number of cutlery, crockery, water jugs, napkins etc To promote and up sell the special menus and services To check the uniforms, grooming standards of the team members of the restaurant To check the restaurant set up at the commencement of the shift To check the restaurants cleanliness and hygiene

Responsibilities: Understanding clients' needs and expectations, their business and industry, accounting and control systems, employees, company values and industry- related IFRS or GAAP and GAAS issues Developing and demonstrating an understanding of the RSM audit approach, methodology and tools Performing audit procedures and tests in accordance with the RSM audit methodology based overall audit plan, ensuring proper documentation of work performed. Identifying areas of risk and accounting and auditing issues; discuss with engagement teams to solve issues that arise. Researching technical accounting issues Developing industry expertise Preparing audit reports, and management letters Exercising professional skepticism, judgment and adhere to the code of ethics while on engagements Ensuring that documentation is compliant with quality standards of the firm Working collaboratively as a part of the team and communicate effectively with RSM audit professionals Provide supervision and development training for associates Taking ownership of assigned tasks and deliverables to ensure service excellence through prompt responses to internal and external clients Providing timely , high quality client service that meets or exceeds client expectations including coordinating the development and execution of the audit work plan and client deliverables Ensuring professional development through ongoing education Participating in a range of projects and open to collaborate and work with multiple teams; demonstrating critical thinking, problem solving, initiative and timely completion of work. Required Qualifications: Bachelors in Commerce /MBA Qualified CA/ ACCA/ Licensed CPA. 2-4 years of relevant experience working in an accounting and audit related field specifically NFP industry. Strong technical skills in accounting including IFRS or GAAP and GAAS Strong Data Analytical skills including advanced Excel skills ( Vlookups , pivot tables, and basic formulas), Word and PowerPoint Strong multi-tasking and project management skills Excellent verbal and written communication (English) as the position requires frequent communications with RSM International clients and the United States based engagement teams

Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) Department-CIIB Wholesale Integrated Service Excellence(WISE) Job Role: 1Portfolio Handling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.2Sanction LetterIssuance of sanction letter as per the terms and conditions of Sanction.3Security documentationIssuance of security documents as per the terms of sanction.4Verification Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution. #Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR 5ROC / CERSAI related compliancesEnsuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any6Document checking and limit loading Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. #Handling Limit Loading in Banks systems #Updation and Management of Security/Collateral 7Security Creation / PerfectionCreation of security as approved and getting the security perfected in coordination with client / other banks.8Client Visits Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution. #Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders. 9CustodianEnsuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.10Document TrackingTracking of documents for receipt; deferral; expiry etc through systems11Closure/tracking of deferrals Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents. Job Requirements: Relevant experience in handling legal documents / service relationship. CA/MBA with 5-7 years of experience Ability to Influence/relationship Management Skills. Analytical and financial skills Strong communication. Eye For detail.

Position Name: Service Excellence Specialist (SES) Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) Department-CIIB Wholesale Integrated Service Excellence(WISE) Job Role: 1PortfolioHandling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.2Sanction LetterIssuance of sanction letter as per the terms and conditions of Sanction.3Security documentationIssuance of security documents as per the terms of sanction.4Verification Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution. #Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR 5ROC / CERSAI related compliancesEnsuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any6Document checking and limit loading Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. #Handling Limit Loading in Banks systems #Updation and Management of Security/Collateral 7Security Creation / PerfectionCreation of security as approved and getting the security perfected in coordination with client / other banks.8Client Visits Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution. #Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders. 9CustodianEnsuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.10Document TrackingTracking of documents for receipt; deferral; expiry etc through systems11Closure/tracking of deferrals Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents. Job Requirements: Relevant experience in handling legal documents / service relationship. CA/MBA with 5-7 years of experience Ability to Influence/relationship Management Skills. Analytical and financial skills Strong communication. Eye For detail.

As a Retail Delight Leader, you create unforgettable experiences by ensuring every customer feels seen, heard, and genuinely valued. This role brings joy to both customers and employees, making our promise real: everyone leaves satisfied, no exceptions Key Responsibilities Lead in-store experience to guarantee every guest feels welcome and appreciated Handle escalations with empathy and turn challenges into wins Coach team on emotional intelligence and service excellence Create surprise-and-delight moments (e.g., thank-you notes, small gestures) Energize team culture through coaching, recognition, and celebration Host quick, engaging trainings and motivation huddles Promote peer-to-peer shoutouts and employee milestones Ideal Candidate Track customer feedback (CSAT, NPS, mystery shops) Collaborate with store leaders/ASM to improve layout, flow, and emotional touchpoints Spot trends in feedback and drive continuous improvements Regular store Audit and Reporting 3+ years in customer-facing retail or hospitality roles Strong interpersonal and conflict-resolution skills Familiar with NPS, CSAT, or customer feedback tools Leadership or mentoring experience preferred Customers forget prices but they never forget how you made them feel. The Retail Delight Leader makes sure every moment in-store is meaningful, personal, and true to our promise: Satisfied or Satisfied

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: Purpose Reporting directly to the Port Manager - Jamnagar the role shall be primarily responsible for all activities in Marine department of Jamnagar office including Liner Husbandry functioning. Scope of Role Responsible for Day to Day Marine / Liner Husbandry Operation for Hazira / Pipavav Ports Focal Point of Contact for Hazira / Pipavav Port., reporting to Port Manager - Jamnagar Managing Hazira / Pipavav Marine Operation efficiently / continue to maintain direct communication with all Internal / External Stakeholders. Responsible to develop local Rapo with efficient and quality performance following best practised and company SOP and policies with high integrity Maintain strong and impactful communication with all possible channels ensuring desired output. Uses All involved ISS Systems at full capacity, maintain all operational and financial KPIs Use the Marine experience / treasure of knowledge and professional contact to grow current business and attract new possible businesses through proper channel and practice within limit and bound by Company s policies and compliance. Duties and Responsibilities: Co-ordination, Supervision and Monitoring: To look after all Operation and Documentation activities on day to day basis and to ensure all processes are carried out in a timely and professional manner based on the Company s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done. Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed. Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory tariff. submission of shipping documents to port & customs, payment of Light dues. Follow-up for invoices from Port and local vendors so as to avoid delays in closing appointment. Marine Operations: Declaration and advance notifications pertain to the vessels handling at respective locations and ensure smooth service delivery. Direct Liaison all stakeholder, including but not limited to Principal / Terminal/ Shippers and Receivers & local authorities Efficient planning / execution and completion of Vessel planned activities and scheduled operations including but not limited to Pre-arrival / Inward / Outward / Crew Chage / Medical / Husbandry requirements / Spare supply & other spot requests from principals as necessary. Live and prompt updates on Inchcape Systems / Maintain Financial service records on each call Close follow up with Vendors on third party service execution / Invoice chasing & system updates and liaising with DA / Finance team to meet Operational and financial KPI Safety, Quality and Environment: Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers. Customer Service Excellence: Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future. Teamwork: Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to troubleshoot with sufficient lead time. Documentation Verification: Responsible for verification of documentation relative to customs requirements for smooth custom clearance, Procedures and to ensure preparation of documents using FIS. Create a portfolio for all clients and customer. Marine related operations: Handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government Services, Cruise services and Documentation calls. Corporate Compliance: Ensuring 100% corporate compliance and ethics policies in all activities. Any concerns to be immediately escalated to the country manager. Business Development : Use the Marine experience / treasure of knowledge and professional contact to grow current business and attract new possible businesses through proper channel and practice within limit and bound by Company s policies and compliance #LI-MB1

Job Details Description Underwriter Key Responsibilities Conducts risk assessments and follows NLG Underwriting philosophies by analyzing data, using tools (e.g. medical records, prescription databases, borrowing history, credit rating etc.), and third party information (e.g . medical records, prescription databases, borrowing history, credit rating etc.) to protect NLG bottom line and maintain profitability by avoiding fines and putting good risk on the books . Proactively seeks information (e.g. processes, philosophies, etc.), takes advantage of both formal and informal educational opportunities (e.g. medical and mentoring discussions, etc.) to build the foundations of a solid Underwriting career and continuously expand knowledge, skills, and abilities. Coordinates and communicates (verbal and written) with internal and external constituents to gather information, gain insights, and explain Underwriter decisioning and works to build relationships in a way that demonstrates seamless service excellence. Participates in interdepartmental presentations, helps with new hire training in various subjects. At the higher levels of Underwriting, will guide and educate others to improve Underwriting quality, capabilities, efficiencies, and output . Identifies, communicates, and resolves escalations to deliver on seamless service and protect the bottom line. Factors that lead to success in this role: You get excited, and feel rewarded, in helping people (Customer Focus) You bounce back from setbacks easily (Being Resilient) You tackle tough assignments, face difficult issues, and challenge the status quo with courage You readily and easily adapt to people and situations, using appropriate empathy (Situational Adaptability, Empathy) You relate comfortably with different types of people and easily build rapport and long-standing relationships (Interpersonal Savvy) You use a mixture of analysis, wisdom, experience, and judgement to make sound decisions (Decision Quality) You can clearly convey your message verbally and written (Communicates effectively), and demonstrates strong listening skills You use business knowledge and experience to guide actions (Business insights) You deal constructively with problems that do not have clear answers, appropriately handling risk (Manages Ambiguity) You are great at multi-tasking in a fast-paced, production environment and are technology savvy (web searches, MS Office, data bases, and Mainframes) Minimum Qualifications: Bachelors degree preferred, and minimum 2 years Life Underwriting experience in production-oriented environment required Must be able to pass a background check

. Purpose of the role To support the organisation, achieve its strategic objectives by ensuring the business is ready to receive the agreed change (address business problems and opportunities), ensuring that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation. Accountabilities Identification and analysis of business impact and opportunities that require change within the organisation. Development of business readiness strategies that will help to ensure the successful implementation of change initiatives. Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met. Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU (including Target Operating Model, Training, Communications, Service Agreements.) . Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed. Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities completed on time including newly identified risks, issues and dependencies. Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans. Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Coordinator Sea Import Clearance: 1. To receive pre-alert documents from Customers/Freight Forwarders and forwarding / sharing those with Manifesting Team for checklist drafting. 2. To communicate with customer for further requirement related to their import goods & arranging final approval of checklist for BE manifestation/submission. 3. To look & follow-up further clearance planning, arrangement of SL debit note, CFS charges, Stamp Duty, Customs Duty etc. 4. Vouchers Bookings in system & forwarding payments requisition to the account department. 5. To prepare & maintain DSR as per customer/s requirement. 6. To keep follow-up for DO, Vendors’ Invoices, closing of Not over Cheques & Suppliers Bill in system. 7. To keep follow-up for shipping Line’s Security Deposits, Invoices, refund. 8. To keep follow-up with Transporter for their Invoices, LR copy, Empty Drop-off charges etc. 9. To be responsible to establish proper communication & coordination with Customers, SL, CFS, Transportation, CFS staff, Testing Agencies etc. Coordinator Air Import Clearance: 1. Looking into the pending activity reports & action on the same 2. Update the reports properly and followup on regular basis for clearance on Priority basis. 3. Follow-up with Consignee for pending payments and coordinate with Credit control department. 4. Implement ways for expense control 5. Oversee the billing of large shipments 6. Build strong relationship with Consignee / CFS / AIRLINES 7. For any escalations – follow the escalation matrix 8. Get involved directly into major business & shipments 9. Strongly follow the SOP for all customers 10. Plan daily work and prioritize the same as the need be. 11. Work efficiently towards achieving the department Service Excellence

Step into a role of KYC QC Manager, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Experience in Core KYC processes. Expertise in customer due diligence across various client profiles. Ability to conduct thorough KYC reviews and perform quality checks. Attention to details in verifying client information. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Embark on a transformative journey as a Workflow Manager at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Review and analyze transaction patterns, customer behavior, and alerts flagged by the monitoring system to identify potentially suspicious activity. Document findings clearly and concisely, including recommendations for escalation, closure, or further monitoring. Identify risks related to money laundering, terrorists financing, fraud and sanctions evasion. Monitor high-risk customers and transactions, ensuring enhanced due diligence and revie procedures are applied. Assign and manage financial crime alerts and investigations within the case management systems. Track the status of all open cases ensuring timely completion, escalation or closure according to internal SLA s. Experience in financial crime investigations, AML compliance, or fraud risk analysis. Minimum Qualification - bachelor s degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

J oin us as an Executive Assistant " for the Investment Banking Business Management team. The Investment Banking Business Management is a dedicated team under the Investment Banking Business. The primary responsibility of this team is to support administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa. To be a successful "Executive Assistant" The candidate would be supporting the Global Investment Banking Business Management provide administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa, engaging closely with EAs. This team is undergoing expansion and there will be an increased volume of T&E to be managed so will require an efficient individual who can manage the workload. You may be assessed on the key critical skills relevant for success in role, such as experience with Respond to/resolve queries, channeling to the appropriate area and escalating where appropriate. Basic/ Essential Qualifications: Calendar Management. Have working experience in excel and have created PowerPoint presentation. Travel and expense management. Travel and transport - Booking flights, transportation (taxi, train, rental cars, fuel, parking, toll etc. ) , Food/ Meals - Meals, client lunches/ entertainment, Accommodation/ hotel - Stay booking , Client expenses - Uploading of invoices on portal for reimbursement within the timeframe. Expenses include money spent on food, drinks, and entertainment for clients Strong Communication skills. Work cooperatively with other assistants, in a positive partnership to support each other. Desirable skillsets/ good to have: Financial institution experience preferred. Relevant support role experience. Strong team player with willingness to help; able to work independently. Proactive, with the ability to think ahead. Excellent attention to detail. Problem solver who thinks laterally to resolve situations and find the right answers. This role will be based out of Nirlon Knowledge Park, Mumbai. Purpose of the role To provide administrative and organisational support to executives, managers, or teams. To manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management, and a professional presence for their assigned individuals or teams. Accountabilities Management of executive, managers or team calendars and overseeing timely responses to meeting invitations and requests. Planning and arranging travel itineraries, including flights, accommodation and ground transportation, ensuring timely and efficient travel for the executive or team. Proactively anticipating the needs of the executive or team, prioritising tasks, and ensuring timely completion. Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Step into a role of B4 QCC Manager where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need previous experience in: Take ownership on training the new joiners on process until accreditation. Resolve process queries within 24 hours and seek resolution from onshore if needed. Identify Process gaps and provide a strategic fix. Conduct refresher or remedial training based on error analysis for precious and current months. Attend regular calls with onshore SMEs to ensure clear process communication across teams and stakeholders. Collaborate with the team mangers to manage Escalations from RD/Outreach/Client and put controls in place to avoid future occurrence. Quarterly PKT to be conducted. Liaise with P&P team to ensure process changes are updated on timely basis. You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. Accountabilities Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process. Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations. Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes. Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders. Monitoring of customer-facing colleagues performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions. Execution of quality audits of the bank s processes and operations, aligned to regulatory requirements and internal policies. Identification of industry trends and developments to implement best practice in quality assurance services. Participation in projects and initiatives to improve quality control efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Embark on a transformative journey as an Analyst - Customer Screening at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Conduct enhance due diligence (EDD), screening, and periodic reviews for new and existing clients in accordance with AML/KYC regulations. Perform risk assessments for clients and counterparties, particularly with respect to PEP, sanctions, and adverse media. Ensure compliance with relevant laws, regulations, and internal policies related to financial crime. Participate in the development and implementation of internal controls, policies, and procedures to mitigate financial crime risks. Maintain accurate records of investigations, decisions, and risk assessments. Strong knowledge of AML/KYC regulations, screening systems, and transaction monitoring tools. Understanding of banking operations and regulatory frameworks. Minimum Qualification - bachelor s degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

Position Name: Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) Job Role: 1Portfolio Handling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables. 2. Sanction Letter - Issuance of sanction letter as per the terms and conditions of Sanction. 3. Security documentation - Issuance of security documents as per the terms of sanction. 4. Verification Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution. Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR 5. ROC / CERSAI related compliances - Ensuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any. 6. Document checking and limit loading Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. Handling Limit Loading in Banks systems Updation and Management of Security/Collateral 7. Security Creation / Perfection - Creation of security as approved and getting the security perfected in coordination with client / other banks.8Client Visits Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution. Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders. 9. Custodian - Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents. 10. Document TrackingTracking of documents for receipt; deferral; expiry etc through systems. 11. Closure/tracking of deferrals Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents. Job Requirements: Relevant experience in handling legal documents / service relationship. CA / MBA with 5-7 years of experience Ability to Influence/relationship Management Skills. Analytical and financial skills Strong communication. Eye For detail.

Proven experience in debt collection and managing outstanding accounts. Strong organizational skills with the ability to manage multiple tasks and meet deadlines efficiently. Excellent verbal communication skills, with the ability to negotiate respectfully and clearly explain the rationale behind decisions. Ability to adhere to company policies and procedures consistently. Solid numeracy skills and attention to detail in handling financial transactions. Quick to learn and adapt to new computer systems and software tools. Sound judgment, analytical thinking, and decision-making abilities. A commitment to delivering service excellence and building positive customer relationships.

About Rentokil PCI About the Role: The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Manage a team of technicians and deliver Service Excellence through a team. Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered. Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work) Issue of materials, chemical, Fuel and monitoring & optimising consumption. Verify physical stock and ensure the same is matching with NAV once in 15 days. Prepare Bags and Materials for technicians one day in advance for next days schedule, by taking the next day schedule from Planner daily @ 3 pm Allocate technician for daily deployment in coordination with SPs as per OTOZ Expected reduction in material consumption at site and in route to optimum utilisation of resources Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance. Update OE on surplus stock / near to expiry & Prepare indents Physical stock taking at branch and at customer sites Ensure store remains clean and in neat condition PPE distribution check and issue Check service quality when on supervision & surprise visits Supervise termite jobs and optimise ToS for termite jobs Improve quality of Termite jobs to reduce complaints Encourage more technicians to submit leads Key Result Areas: Control & reduction in material cost Effective utilisation of Squad and Improve Termite ToS TSPO- Complaint reduction Increase in nos. of Technicians submitting leads Streamline PPEs usages and stores material issue & receipt Competencies (Skills essential to the role): Proven for his skills in various PMS SCP operating knowledge Assertive, Self Confident and Team player Positive Attitude Tak

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. A support role within our Meeting & Events teams, handling the post event billing reconciliation, vendor coordination and data administration tasks for specified global markets or customer accounts. The person will support the Meeting Planners with data administration tasks in internal and customer applications. Key responsibilities include collecting, validating, updating data across applications, and delivering the end-to-end process. The role will also require managing and reconciling data within various Technology platforms. They will provide a highly effective, proactive, and responsive data admin and project reconciliation support ensuring that the overall process operate efficiently, reliably and to agreed SLA s and KPI s. What You ll do on a Typical Day: Receive, review, cross check and analyze the event budgets assigned via Meetings & Events internal Project Management tool (Meeting Central). Communicate with appropriate departments to clarify request and obtain appropriate supporting documentation as per the laid down checklist within the process. Review and complete event close out process in accordance with policy guidelines to include data integrity, aging and SLA compliance. Assess, analyze, and thoughtfully enter data taken from one data source to another, either via manual duplication or by means of a macro. Reconciliation of all meeting and event spend. Track budget items, catch errors and missing invoices for follow up with Suppliers / Vendors. Supports continuous alignment with M&E policies and turnaround time and works closely with the Meeting planners. Supports resolution on issues and reconciliation errors to ensure Event closures on time. What We re looking for: B. Com or other graduates with Minimum 3-5 years of work experience in data entry, financial reconciliations, P2P operations, or Account Receivables Management are preferred. Good communication and directive skills in English to support global teams and potentially clients and supplier s . Customer service excellence. Reasonable proficiency in MS Office productivity tools such as Excel. Experience working in the Event Management industry a plus. Must be willing to work virtually. Must be willing to work in EMEA shifts. Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Step into the role of Senior Analyst at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Senior Analyst at Barclays, you should have below critical skills. Minimum 2 years of relevant experience. Graduate/Post-Graduate in any discipline. Back Office role (Non-Voice). Knowledge of Payments, Bacs and KYC Responsible to connect with corporate clients regarding Payments, Transfer, Cheque related query. Experience in Banking. Experience of working in BPO/KPO. Excel Knowledge will be added advantage. Flexibility in hours of work and ability to work changing shifts patterns. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank s products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand s Customer Service Standards and property s Brand Standards. Executes and supports the business Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (eg, , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Strategic Sales Leadership & Team Development Lead and mentor a high-performing team of experienced sales professionals through coaching, performance monitoring, and targeted skill development initiatives Establish clear performance expectations and KPIs for team members while providing regular feedback and guidance Implement effective sales strategies and methodologies to optimize team performance and ensure consistent achievement of targets Create and maintain a positive, collaborative team culture that promotes excellence and continuous improvement Revenue Generation & Target Achievement Drive revenue growth by developing and executing comprehensive sales strategies aligned with organizational objectives Monitor and analyze sales performance metrics, taking corrective actions when necessary to ensure target achievement Identify and capitalize on market opportunities to expand the customer base and increase market share Establish and maintain strong relationships with key stakeholders to facilitate business growth and retention Customer Relationship Management & Service Excellence Oversee the development and maintenance of strong, long-term relationships with existing customers through regular engagement and proactive service delivery Implement customer satisfaction initiatives and feedback mechanisms to ensure high levels of client retention Resolve complex customer issues and complaints, ensuring optimal customer satisfaction and loyalty Develop and maintain relationships with healthcare providers and other strategic partners to enhance service delivery Market Development & Business Growth Identify and pursue new business opportunities within the assigned territory through market analysis and strategic planning Develop and implement territory-specific growth strategies based on market research and competitive analysis Create and maintain a robust pipeline of prospective customers through various lead generation activities Collaborate with marketing teams to develop and execute targeted campaigns for market penetration and growth Business Planning & Operational Excellence Develop and implement comprehensive business plans to achieve territory growth objectives Ensure compliance with company policies, regulatory requirements, and industry standards Prepare and present regular performance reports to senior management, including market analysis and growth projections Optimize operational processes and procedures to improve efficiency and effectiveness of sales operations