676 Service Excellence Jobs - Page 14

Embark on a transformative journey as Senior Analyst at Barclays, where youll play a pivotal role in shaping the future. In this role, you will be responsible for actively monitoring and optimizing company s workforce resources. It would involve strategic planning, analysis related to payment processing. Key critical skills required for this role include: Excellent communication and interpersonal skills to effectively communicate with stakeholders, build relationships, and present findings. Expertise in managing daily accounts payable transactions, ensuring accuracy and timeliness. Strong analytical skills to interpret complex data quickly and make informed decisions in a fast-paced environment. Resolving customer inquiries and issues related to the bank products and services, including account balances, transactions and payments. Understanding of industry trends, best practices, and relevant regulations related to workforce management. You may be assessed on key essential skills relevant for success in role, such as risk and controls, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Chennai. Purpose of the role To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. Accountabilities Support the provision of customer service through various communication channels including chat, email and phone. Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of customer inquiries and issues related to the bank s products and services, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness . Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification Associate level ( Desirable)

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification Associate level ( Desirable)

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Embark on a transformative journey as a Assistant Vice President - Transaction Monitoring at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Lead and oversee the transaction monitoring team to ensure compliance with internal policies, regulatory requirements, and industry best practices. Ensure the monitoring system (e.g., automated surveillance tools) is functioning optimally, and escalate system issues as necessary. Perform EDD on PEPs and high-risk clients, including gathering, analyzing, and verifying information about the client s background, sources of wealth, business activities, and other risk factors. Analyze and assess potential money laundering, terrorist financing, and other financial crime risks. Prepare risk assessments and provide recommendations on how to mitigate or manage risks within the organization s risk tolerance. Provide strategic direction on continuous improvements to the transaction monitoring framework. Manage, coach, and develop a high-performing transaction monitoring and QC team. Provide training on new regulatory developments, policies, and tools to ensure the team stays current with industry changes. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Chennai. Purpose of the role To support Transaction Monitoring with investigating and reporting suspicious activity to the NCA when necessary. Accountabilities Support with day-to-day Transaction Monitoring initiatives including, reviewing, investigating and reporting through AML expertise. Execution of monitoring checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Management of issues and alerts arising from transition monitoring tests, including the investigation and resolution of each incident. Collaboration with teams across the bank to align and integrate Transaction Monitoring processes. Identification of areas for improvement and providing recommendations for change in Transaction Monitoring processes. Development and implementation of Transaction Monitoring procedures and controls to mitigate risks and maintain operational efficiency. Identification of industry trends and developments to implement best practice in Transaction Monitoring Services. Participation in projects and initiatives to improve Transaction Monitoring efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality. Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with HSE Teams to implement the policy and process Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time Operational ownership of all the QMHSE and H&FS processes Timely communication of all possible on site hazards to the concerned department Key Responsibilities Operations Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. Initiate development of new menus, upgrade old menus and special event menus Food Tasting before Services. Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipes Consistently maintain standards of quality, cost, presentation, and flavor of foods Organic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies. Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents Ensure that all the invoices are raised and delivered to the client as per Schedule People Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc. Ensure that all the HR processes and staff welfare activities are implemented and carried out Communication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same Ensure 100% client retention Wastage Control and Cost Management Maintain a record of the daily leftovers; plan and prepare the production based on this data Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards Legal Compliances Co-ordinate with the HR, HSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process Management Ensure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayed Procurement and Inventory Management Responsible for monitoring the daily raw material indent Qualifications: Business acumen Handling P&L Commitment to quality Strong financial and budgeting skills Sound written and verbal communication

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality. Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with HSE Teams to implement the policy and process Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time Operational ownership of all the QMHSE and H&FS processes Timely communication of all possible on site hazards to the concerned department Key Responsibilities Operations Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. Initiate development of new menus, upgrade old menus and special event menus Food Tasting before Services. Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipes Consistently maintain standards of quality, cost, presentation, and flavor of foods Organic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies. Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents Ensure that all the invoices are raised and delivered to the client as per Schedule People Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc. Ensure that all the HR processes and staff welfare activities are implemented and carried out Communication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same Ensure 100% client retention Wastage Control and Cost Management Maintain a record of the daily leftovers; plan and prepare the production based on this data Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards Legal Compliances Co-ordinate with the HR, HSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process Management Ensure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayed Procurement and Inventory Management Responsible for monitoring the daily raw material indent Qualifications: Business acumen Handling P&L Commitment to quality Strong financial and budgeting skills Sound written and verbal communication

Join Barclays as a Tech Insight & Planning Analyst role, where this role will support the delivery of technology finance solutions, so experience of Technology and/or Finance related Transformation is critical. The process elements in this role are also fundamental to success, so experience in enterprise business change and process improvement will help drive the right outcomes by aligning cost transparency insights with the teams able to use this to strengthen the Bank. At Barclays, we dont just anticipate the future - were creating it. To be successful in this role, you should have below skills: Hands-on experience in writing Python scripts, with working knowledge of power query & Alteryx tool Strong written and verbal communication skills Sound understanding of financial statement analysis Robust analytical and problem-solving skills Ability to work with multiple teams to drive business outcomes Minimum education qualification-Graduate Some other highly valued skills may include below: Understanding of Barclays Management and Functional Hierarchy Ability to navigate Finance tools (eg: SAP, CAP, BCE) will be beneficial Understanding of Barclays Entity structure will be added benefit Highly energetic and productive, positive and influential Exceptional eye for detail and ability to distil complex problems into their component parts Great interpersonal and communication skills A team player but self-reliant and able to work on own initiative You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Noida office. Purpose of the role To provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions. Accountabilities Development and implementation of business unit financial strategies, plans and budgets, using insights to evaluate the financial implications of strategic initiatives and recommend appropriate actions. Development of financial models to forecast future performance, assess investment opportunities, and evaluate financial risks for business units, and to analyse the impact of business decisions on financial performance and provision of recommendations. . Cross functional collaboration to provide financial insights and guidance to business unit stakeholders. Identification of opportunities and implementation of financial process improvements that streamline financial operations. Support to business units in identification, assessment, and mitigation of financial risks, including provision of training and guidance to business units on financial risk management and compliance practices. Analysis and presentation of financial data to provide insights into business performance, identify trends, and support decision-making. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Join us as a Financial Controller - Analyst, where youll play a pivotal role in shaping the future of the Finance Control team by managing the wide projects including Legal entity reporting. At Barclays, we dont just adapt to the future - we create it. You will also be responsible for managing Legal Entity Control function and related businesses by driving resolution for key business issues. To be successful in this role, you should have: Qualified Accountant CA/CS . Strong academic background 1st class honors, minimum bachelor degree from a reputable institution. Prior experience, if any in a month-end or quarter-end focused reporting role or control environment based or finance automation skillset based. Knowledge and understanding of the key accounting principles under IFRS. Strong excel skills. Some other highly valued skills may include: Good stakeholder engagement skills and understanding & executing their requirements / expectations. Automation tools related knowledge. Enthusiastic, motivated, self-starter, pro-active and a team player. Strong interpersonal skills and excellent communicator. Willingness and ability to take ownership of issues and manage through to a successful resolution. Eye for detail and exception track record in managing and resolving conflict situations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Noida. Purpose of the role To manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting. Accountabilities Management of the preparation and presentation of accurate and timely financial statements, and other accounting records in accordance with the relevant accounting standards, rules and regulations. Support in identification, assessment, and mitigation of financial risks, and report on these financial risks to senior colleagues. Development and maintenance of a robust system of internal controls to safeguard assets, ensure that there is no fraudulent misreporting, and ensure the accuracy of financial data, including regular assessment of the effectiveness of internal controls addressing any weaknesses or gaps. . Development and implementation of up-to-date financial policies and procedures to ensure consistent and effective financial practices across the organisation. Management of the selection, implementation, and maintenance of financial systems and software applications, including collaboration with IT colleagues to integrate financial systems with other enterprise systems. Preparation and submission of statutory and regulatory reports to authorities, and provision of support to other departments in their preparation and review of regulatory reports. Coordination with external auditors and regulatory authorities in support of audits and examinations. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

Join us as an Executive Assistant-Analyst, where youll play a pivotal role in accountable for timely & accurate month-end close process for compensation and benefits across business clusters & functions. At Barclays, we dont just adapt to the future - we create it. This includes bonus accounting for discretionary bonus and share based payments, accounting for post-retirement benefits and redundancy costs. You will be responsible to manage external disclosures in Annual report and notes to Financial Statements for staff costs share based payments and pensions. Basic/ Essential Qualifications: MBA or Graduate with relevant work experience. Executive assistant supporting MDs and Ds. High level of skill/competency in IT Microsoft Office (Outlook, Word, PowerPoint, Excel). Proven experience of working within a fast paced and demanding environment. Person Specification: High degree of professionalism and communication skills ability to deal with a range of people including senior stakeholders and situations. A flexible approach and the ability to adapt to different leadership styles of senior management. Strong attention to detail and highly organized. The ability to respond to changing priorities and urgent requests and multitask in a busy challenging environment with minimum supervision. Proactive and strong foresight, flagging key deliverables/deadlines. Strong Interpersonal skills and team player. Discrete and trustworthy, experience of dealing with confidential and sensitive matters. Priorities workload to use initiative and priorities own work and meet deadlines. Flexible, adaptable, and comfortable with change and work completed accurately and to high standards You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Purpose of the role To manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting. Accountabilities Management of the preparation and presentation of accurate and timely financial statements, and other accounting records in accordance with the relevant accounting standards, rules and regulations. Support in identification, assessment, and mitigation of financial risks, and report on these financial risks to senior colleagues. Development and maintenance of a robust system of internal controls to safeguard assets, ensure that there is no fraudulent misreporting, and ensure the accuracy of financial data, including regular assessment of the effectiveness of internal controls addressing any weaknesses or gaps. . Development and implementation of up-to-date financial policies and procedures to ensure consistent and effective financial practices across the organisation. Management of the selection, implementation, and maintenance of financial systems and software applications, including collaboration with IT colleagues to integrate financial systems with other enterprise systems. Preparation and submission of statutory and regulatory reports to authorities, and provision of support to other departments in their preparation and review of regulatory reports. Coordination with external auditors and regulatory authorities in support of audits and examinations. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.

oin us as an Analyst-Markets " The Investment Banking Business Management is a dedicated team under the Investment Banking Business. The primary responsibility of this team is to support administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa. To be successful as an Analyst-Markets The candidate would be supporting the Global Investment Banking Business Management provide administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa, engaging closely with EAs. This team is undergoing expansion and there will be an increased volume of T&E to be managed so will require an efficient individual who can manage the workload. You may be assessed on the key critical skills relevant for success in role, such as experience with Respond to/resolve queries, channeling to the appropriate area and escalating where appropriate. Basic/ Essential Qualifications: Travel and expense management Travel and transport - Booking flights, transportation (taxi, train, rental cars, fuel, parking, toll etc. ) Food/ Meals - Meals, client lunches/ entertainment Accommodation/ hotel - Stay booking Client expenses - Uploading of invoices on portal for reimbursement within the timeframe. Expenses include money spent on food, drinks, and entertainment for clients End to end ownership of raising and closing Pos on COUPA portal Strong communication skills Assist the team with tasks as required Strong team player with willingness to help Ability to work accurately and effectively under pressure whilst remaining calm and composed Proactive, with the ability to think ahead Ability to work independently Work cooperatively with other assistants, in a positive partnership to support each other Desirable skillsets/ good to have: Organised, approachable and flexible Able to plan and prioritise own workload, effective time management skills and accustomed to working to tight deadlines under pressure Tact and good judgment in confidential situations; proven experience interacting with senior management Proficiency in Microsoft office suite of products Strong team player with willingness to help; able to work independently Proactive, with the ability to think ahead Excellent attention to detail Able to deal with people competently and confidently at all levels; builds strong relationships with colleagues across the bank Articulate with strong verbal and written communication skills Deals with confidential and private information with integrity and sensitivity and demonstrates tact and good judgement in confidential situations Problem solver who thinks laterally to resolve situations and find the right answers This role will be based out of Nirlon Knowledge Park, Mumbai Purpose of the role To provide administrative and organisational support to executives, managers, or teams. To manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management, and a professional presence for their assigned individuals or teams. Accountabilities Management of executive, managers or team calendars and overseeing timely responses to meeting invitations and requests. Planning and arranging travel itineraries, including flights, accommodation and ground transportation, ensuring timely and efficient travel for the executive or team. Proactively anticipating the needs of the executive or team, prioritising tasks, and ensuring timely completion. Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Additional Job Description Join us as an Analyst-Markets " The Investment Banking Business Management is a dedicated team under the Investment Banking Business. The primary responsibility of this team is to support administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa. To be successful as an Analyst-Markets The candidate would be supporting the Global Investment Banking Business Management provide administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa, engaging closely with EAs. This team is undergoing expansion and there will be an increased volume of T&E to be managed so will require an efficient individual who can manage the workload. You may be assessed on the key critical skills relevant for success in role, such as experience with Respond to/resolve queries, channeling to the appropriate area and escalating where appropriate. Basic/ Essential Qualifications: Travel and expense management Travel and transport - Booking flights, transportation (taxi, train, rental cars, fuel, parking, toll etc. ) Food/ Meals - Meals, client lunches/ entertainment Accommodation/ hotel - Stay booking Client expenses - Uploading of invoices on portal for reimbursement within the timeframe. Expenses include money spent on food, drinks, and entertainment for clients End to end ownership of raising and closing Pos on COUPA portal Strong communication skills Assist the team with tasks as required Strong team player with willingness to help Ability to work accurately and effectively under pressure whilst remaining calm and composed Proactive, with the ability to think ahead Ability to work independently Work cooperatively with other assistants, in a positive partnership to support each other Desirable skillsets/ good to have: Organised, approachable and flexible Able to plan and prioritise own workload, effective time management skills and accustomed to working to tight deadlines under pressure Tact and good judgment in confidential situations; proven experience interacting with senior management Proficiency in Microsoft office suite of products Strong team player with willingness to help; able to work independently Proactive, with the ability to think ahead Excellent attention to detail Able to deal with people competently and confidently at all levels; builds strong relationships with colleagues across the bank Articulate with strong verbal and written communication skills Deals with confidential and private information with integrity and sensitivity and demonstrates tact and good judgement in confidential situations Problem solver who thinks laterally to resolve situations and find the right answers This role will be based out of Nirlon Knowledge Park, Mumbai. Purpose of the role To provide administrative and organisational support to executives, managers, or teams. To manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management, and a professional presence for their assigned individuals or teams. Accountabilities Management of executive, managers or team calendars and overseeing timely responses to meeting invitations and requests. Planning and arranging travel itineraries, including flights, accommodation and ground transportation, ensuring timely and efficient travel for the executive or team. Proactively anticipating the needs of the executive or team, prioritising tasks, and ensuring timely completion. Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

At Barclays, we don t just adapt to the future - Embark on a transformative journey as an Engineering Manager for our Debt Manager Transformation initiative, where youll spearhead the evolution of our change delivery team, focus on creating a result-oriented environment that drives performance and optimization across Barclays. Your role is to accelerate the Debt Manager Transformation program for the BFA needs lab within Customer Care Journey Labs. This is a multiyear initiative that is now in the second year and requires scaling up of the Engineering capacity and competency of the team. As an Engineering manager, you shall ensure that the teams deliver business milestones as committed and raise the bar on the engineering quality and team productivity. To be successful as an Engineering Manager , you should: Be well versed with Agile ways of working Iterative delivery using agile methodology, in collaboration with the program team. Work closely with the Business, Solutions and Design colleagues to build a healthy backlog. Demonstrate a continuous improvement mindset resulting raising the bar across various measures not limited to quality and efficiency of your deliverables. Experience in ways of working transformation, agile/scaled agile adoption Have managed a team of 8-10 personnel, Ensuring high quality of delivery, meeting technology and delivery controls. Innovating and improving individual and team performance. Challenge, inspire and mentor your teams. Build and maintain a high morale within the team Strong engineering skills with a good understanding of new age technology. Banking domain experience, preferably in Collections and Recoveries journeys. Some of Highly Valued Skills may include: Maintain effective communication with operations and stakeholders. You shall be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The location of the role is Pune, IN Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification -Associate level ( Desirable)

Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. Purpose Reporting directly to the Asst Manager & Marine Service Coordinator East Coast India , the role shall be primarily responsible for direct and control of all activities in Marine department of XXXXXXX office including Liner functioning (if applicable), Controlling and developing ports XXXXXXX, XXXXXX etc. being Port Manager for XXXXXXX ensure all location team members are aligned with Inchcape process and ensure to comply with ISS QMS & QHHSE policies. Scope of Role Head the (Location - AOR) Marine & Liner Teams on all Vessel Operations. Oversight of all ports in under (Location - AOR). Coordination of all vessel s operation & crew logistics at respective port Locations. Oversee of monthly KPI reports and weekly intelligence reports to submit to Intelligence team, Coast Manager and Country Manager - India. Supervision and guidance of junior staff and training them in the Inchcape way. Ensuring all QMS & QHSSE standards are being followed in the execution of all operational activities comply with set procedure as per ISS Standards, Jointly with the location teams regularly re-visit and update the relevant QHSSE documents and save on location Marine Shared folders. Utilize ONEDA system and Optic as per Standard Operating Procedures Oversee to Location team members updation OneDA and Optic and ensure to set KPI are met. Complete all LMS Training (including Mandatory training) on timely basis. All Open Jobs / CAR s for locations to be promptly closed Vendor management to be overseen and handled properly. Develop and maintain a good relationship with Senior Port / Customs / Immigration Officials. Co-ordination, Supervision and Monitoring: Supervision and monitoring all Operation and Documentation activities on day-to-day basis and to ensure all processes are carried out in a timely and professional manner based on the Company s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done. Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed. Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory tariff. Oversee submission of shipping documents to port & customs, payment of Light dues. Ensure LPA s adherence to principal s procedure. Follow-up for invoices from Port and local vendors so as to avoid delays in closing appointment. Check Invoices received / log and updated in OneDA system. Evaluate information /results and choose the best solution to solve problems. Monitor Locations Vendors such as Documentation agent s, Hotel and Transport etc... performance and evaluate annually. Marine Operations: Oversee declaration and advance notifications pertain to the vessels handling at respective locations and ensure smooth service delivery. Oversee communications with all concerned parties, including Terminal/ Shippers and Receivers. Oversee communications with Master/ Principals on Pre- arrival requirements Oversee Vessel inward outward clearance. Oversee crew logistics arrangements and take corrective actions where necessary. Oversee vessel requirements, delivery of spares, repairs, supply, medical assistance, survey Coordinating with the principles for DA Queries and with DAC team when required. Ensuring prefund against PDA prior vessel arrival for SPOT calls and from HUB customers/principals as and when required. Emails to be responded within 30 minutes of receipt. Each location must provide Market intelligence report, Vessel line up, for Clipper data, LNG, Fertilizer Sugar, Cruise updates in India and any report being requested by Commercial /Intelligence team. Target 100% adherence. Location office must be 100% QHSSE compliant and ready at any given time. All CAR s (audit / customer escalations, including old open CAR and OFI s) needs to be closed within 10 days of CAR being raised. Maintain performance dash boards for your coast locations. All appointments (including CLS & HUB) opened in OneDA & Optic must be updated by LPA with ATA and Vessel E-Mail within 24hrs of berthing. Subsequently ATS to be updated. This is to be enforced strictly, and oversight maintained by you. Oversight on obtaining Income Tax Clearances/ filing returns for Marine. Complete Freight tax documentation jobs know how until Final tax payment. All advance fund request for port charges or vendors should be submitted with standard format set by the management and indicate the estimated revenue to be generated. Oversight that all appointments to be closed to CE with 48 hours of ATS, and DA to be closed within 20 days of ATS. Follow-up for outstanding for locations. Oversee that Trade notices / Circulars & Tariff changes from Port, Customs, DG Shipping, Immigration must be stored on the location common drive and on Location Q-share point. Escalate any matters of concern to the Country Manager. Debt Control: Follow up and monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of debtors and credit periods within company set guidelines. Must pre-work on the port calls being handled by on profit and cost of sales before sending initial PDA and accepting the call and ensure to make max profit. Safety, Quality and Environment: Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers. Customer Service Excellence: Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future. Data Integrity and Quality: Ensure QHSSE policy is followed without any deviation and achieve Clean Internal Audit reports for WCI. Ensure 100% accuracy in updating data input in OneDA & Optic. Ensure Marine KPI s are maintained & QHSE documents and location audit files kept updated Vendor Management: Periodic review, evaluation, costing, initial assessment and renegotiation of vendor terms and conditions keeping in view current market trends, competition, and business gains with the purpose of verification of supplier s product. Catalogue information to ensure all third-party providers are complying with ISS standards in delivery of high-quality services thus meeting and exceeding customer satisfaction goals. Reporting: Monthly preparation and submission of Operational reports as required to the Country Manager to provide updates of performance and any irregularities and to ensure monthly submission of other operation, commercial and quality assurance reports. Teamwork: Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to troubleshoot with sufficient lead time. Documentation Verification: Oversee the verification of documentation relative to customs requirements for smooth custom clearance. Procedures and to ensure preparation of documents using FIS. Create a portfolio for all clients and customer. Marine related operations: Oversee the handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government Services, Cruise services and Documentation calls. Corporate Compliance: Ensuring 100% corporate compliance and ethics policies in all activities. Any concerns to be immediately escalated to the country manager. Knowledge Graduate level required. PG Dip / MBA in Shipping/Logistics field is desirable. Relevant Marine Services and or Port operations experience in the WCI Area. Experience of office management and interfacing with external service providers Understanding of Quality / Compliance & HSSE regulations . Skills Ability to lead large teams locally and remotely with the ability to adjust communication style for different situations and cultures Strong verbal and written communication skills Planning and Delivery skills. Comfortable in working in a fast-paced environment where each day brings new challenges. Competent user of full Microsoft Office package including Word, Excel, and Outlook Experience 15+ years of experience in Port operations, Marine and Ship Ops. Effective team player experienced in facilitating collaboration and change. Proven ability to manage vessel full calls in India effectively and the ability to achieve seamless operational success.

. Purpose of the role To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. Accountabilities Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data. Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures. Development of processing and analysis algorithms fit for the intended data complexity and volumes. Collaboration with data scientist to build and deploy machine learning models. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Step into a role of US Agency LR Analyst, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need previous experience in: Experience in E-mail query Management related roles with proven knowledge on Loan Systems (LIQ/ACBS) Well versed with the lending products and life cycle across Lending Operations Role requires coordination across internal teams, participating banks, and counterparties to ensure timely and accurate loan closings and fundings. Shift Timings - US shifts You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Embark on a transformative journey as a Credit Bureau Disputes Analyst at Barclays, where youll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To thrive in this role, you ll need some previous experience in: Respond to consumer requests through written correspondence in accordance with Federal regulations related to the Fair Credit Reporting Act along with specific state requirements. Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence. Makes outbound calls as necessary to the consumer reporting agencies. Consistently meet performance standards set by the department. Contribute ideas and recommendations for process improvements to the department or company. Update and respond to Credit Reporting Agencies via eOSCAR timely and accurately. Interpret and analyse consumer s written communications. Maintain the integrity of the database by ensuring data quality and accuracy. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Join us as an Analyst-Markets BE EA " The Investment Banking Business Management is a dedicated team under the Investment Banking Business. The primary responsibility of this team is to support administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa. To be successful as an Analyst-Markets BE EA The candidate would be supporting the Global Investment Banking Business Management provide administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa, engaging closely with EAs. This team is undergoing expansion and there will be an increased volume of T&E to be managed so will require an efficient individual who can manage the workload. You may be assessed on the key critical skills relevant for success in role, such as experience with Respond to/resolve queries, channeling to the appropriate area and escalating where appropriate. Basic/ Essential Qualifications: Travel and expense management Travel and transport - Booking flights, transportation (taxi, train, rental cars, fuel, parking, toll etc. ) Food/ Meals - Meals, client lunches/ entertainment Accommodation/ hotel - Stay booking Client expenses - Uploading of invoices on portal for reimbursement within the timeframe. Expenses include money spent on food, drinks, and entertainment for clients End to end ownership of raising and closing Pos on COUPA portal Strong communication skills Assist the team with tasks as required Strong team player with willingness to help Ability to work accurately and effectively under pressure whilst remaining calm and composed Proactive, with the ability to think ahead Ability to work independently Work cooperatively with other assistants, in a positive partnership to support each other Desirable skillsets/ good to have: Organised, approachable and flexible Able to plan and prioritise own workload, effective time management skills and accustomed to working to tight deadlines under pressure Tact and good judgment in confidential situations; proven experience interacting with senior management Proficiency in Microsoft office suite of products Strong team player with willingness to help; able to work independently Proactive, with the ability to think ahead Excellent attention to detail Able to deal with people competently and confidently at all levels; builds strong relationships with colleagues across the bank Articulate with strong verbal and written communication skills Deals with confidential and private information with integrity and sensitivity and demonstrates tact and good judgement in confidential situations Problem solver who thinks laterally to resolve situations and find the right answers This role will be based out of Nirlon Knowledge Park, Mumbai. Purpose of the role To provide administrative and organisational support to executives, managers, or teams. To manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management, and a professional presence for their assigned individuals or teams. Accountabilities Management of executive, managers or team calendars and overseeing timely responses to meeting invitations and requests. Planning and arranging travel itineraries, including flights, accommodation and ground transportation, ensuring timely and efficient travel for the executive or team. Proactively anticipating the needs of the executive or team, prioritising tasks, and ensuring timely completion. Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

J oin us as an Analyst Market EA " for the Investment Banking Business Management team. The Investment Banking Business Management is a dedicated team under the Investment Banking Business. The primary responsibility of this team is to support administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa. To be a successful "Analyst Market EA" The candidate would be supporting the Global Investment Banking Business Management provide administrative support for IB EMEA colleagues with respect to travel, expenses and Coupa, engaging closely with EAs. This team is undergoing expansion and there will be an increased volume of T&E to be managed so will require an efficient individual who can manage the workload. You may be assessed on the key critical skills relevant for success in role, such as experience with Respond to/resolve queries, channelling to the appropriate area and escalating where appropriate. Basic/ Essential Qualifications: Calendar Management. Have working experience in excel and have created PowerPoint presentation. Travel and expense management. Travel and transport - Booking flights, transportation (taxi, train, rental cars, fuel, parking, toll etc. ) , Food/ Meals - Meals, client lunches/ entertainment, Accommodation/ hotel - Stay booking , Client expenses - Uploading of invoices on portal for reimbursement within the timeframe. Expenses include money spent on food, drinks, and entertainment for clients Strong Communication skills. Work cooperatively with other assistants, in a positive partnership to support each other. Desirable skillsets/ good to have: Financial institution experience preferred. Relevant support role experience. Strong team player with willingness to help; able to work independently. Proactive, with the ability to think ahead. Excellent attention to detail. Problem solver who thinks laterally to resolve situations and find the right answers. This role will be based out of Nirlon Knowledge Park, Mumbai. Purpose of the role To provide administrative and organisational support to executives, managers, or teams. To manage schedules, acting as a trusted point of contact, ensuring seamless coordination, efficient task management, and a professional presence for their assigned individuals or teams. Accountabilities Management of executive, managers or team calendars and overseeing timely responses to meeting invitations and requests. Planning and arranging travel itineraries, including flights, accommodation and ground transportation, ensuring timely and efficient travel for the executive or team. Proactively anticipating the needs of the executive or team, prioritising tasks, and ensuring timely completion. Management of day-to-day administrative tasks, such as expenses, maintaining filing systems, and ordering office supplies, annual leave records management, distribution list management and organisation management tasks. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support Engineer, you will be responsible for providing advanced support for Microsoft 365 services, ensuring seamless operation and security of our clients environments. You will collaborate with clients and internal teams to resolve issues, implement solutions, and maintain a high level of service excellence. Key Responsibilities: Technical Support: Provide Level 1 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security. Office Applications: Knowledge of Office applications, assisting users with Outlook, Word, Excel, PowerPoint, and other Office apps. Intune Management: Configure, deploy, and manage mobile devices and applications using Microsoft Intune, ensuring compliance and security. Entra ID Management: Handle user identities and access management through Entra ID, supporting MFA and SSO solutions. Defender Security: Implement and manage Defender for Office and Endpoint to protect against threats and vulnerabilities, monitoring security alerts. Documentation: Maintain comprehensive documentation of configurations, processes, and troubleshooting steps. Customer Service: Deliver exceptional customer service by effectively communicating with clients and addressing their needs promptly. Collaboration: Work closely with other team members and departments to ensure seamless integration and operation of M365 services. Key Skills and Qualifications: Microsoft 365 Expertise: Strong understanding of Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security. Office Applications: Knowledge of Office applications and providing user support. Intune Management: Proficiency in configuring and managing Intune for mobile device and application management. Entra ID Knowledge: Familiarity with user identity and access management using Entra ID. Security Solutions: Experience with Defender for Office and Endpoint Security. Technical Support: Excellent troubleshooting skills and the ability to resolve complex technical issues. Communication: Strong verbal and written communication skills. Customer Focus: Commitment to providing exceptional customer service and addressing client needs. Documentation: Ability to create and maintain clear and concise documentation. Preferred Qualifications: Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or similar. Experience with other Microsoft technologies, such as SharePoint, Teams, or Power Platform. Familiarity with PowerShell scripting for automation.

Embark on a transformative journey as a Process Advisor at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To thrive in this role, you'll need some previous experience in: Experience of working in a customer facing service environment. Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently. Ability to determine appropriate, affordable solutions for customers regarding their personal financial situation. Support customers by offering payment options, taking payments, solving problems, and providing excellent service. Effective communication skills. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as we'll as job-specific technical skills. This role is based out of Noida. Purpose of the role To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments. Accountabilities Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively. Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes. Collaboration across functional projects and initiatives to support the broader business operations team. Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance. Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies. Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates. To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within we'll-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

Join us as a Business Analyst at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of team of developers, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as a Business Analyst you should have experience with: Basic/ Essential Qualifications: Build domain expertise in order to understand the business s strengths, weaknesses, opportunities and threats and how these relate to the project being addressed Facilitate requirements elicitation activities and, where necessary, be able to influence and challenge the business Clearly define business problems/opportunities, business rules, functional and non-requirements as well as user personas and/or stakeholder profiles Determine and document the impact of desired changes Solutions Delivery Facilitate sessions to help the delivery team understand requirements, using the most appropriate technique to convey these Works with stakeholders to establish an appropriate future state business solutions. Some other highly valued skills includes: confident communication skills, including the ability to present and facilitate workshops and/or learning sessions with both business and technical stakeholders strong listening and questioning skills emotional intelligence - especially empathy, tact, and diplomacy an ability to influence and lead others You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. Accountabilities Identification and analysis of business problems and client requirements that require change within the organisation. Development of business requirements that will address business problems and opportunities. Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations. Support the creation of business cases that justify investment in proposed solutions. Conduct feasibility studies to determine the viability of proposed solutions. Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget. Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope. Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.