Service Engineer

India
ZwickRoell is the world's leading supplier of materials testing machines Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries The ZwickRoell Group employs over 1,800 employees worldwide many of them for years or even decades Their knowledge, ability and commitment characterize the Group The basis of our success is created through an open cooperation and a passionate commitment to our customers! Job Overview The Service Engineer will provide the best and timely services to the customers to create a seamless experience and provide passionate customer orientation The Service Engineer will take care of calibration and annual maintenance contract services of ZwickRoell products The Service Engineer will work independently, utilizing training and experience to determine the best course of action to provide the best solutions to satisfy the customers Location: Gurugram, Bangalore and Chennai, India Job Responsibilities Performing regular maintenance visits for Annual Maintenance Contract orders Calibration of ZwickRoell make machines and instruments at customer site Prepare calibration certificates and submit the same to the customer on time and according to standards Timely submission of service reports and checklists to the service planner for invoicing to customers Analysing faults / failures with mechanical, hydraulic, pneumatic and electrical components Determining nature and scope of fault / damage and advising customer with the proper follow-up procedures for procuring spare parts or arranging warranty replacement parts in accordance with commercial considerations Follow-up with Service sales executive regularly for on-time submission of offers for Annual Maintenance Contracts (AMC) and calibration proposals for renewal Advising customers regularly for spares & consumables of the machines and instruments for smooth operations Follow up with Service sales executive for