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Technovision Engineers logo

Service Engineer

4 - 5 years

6 - 7 Lacs

new delhi pune bengaluru

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

automation change management customer support customer service customer complaints management control panel room preventive maintenance electricals

Work Mode

Work from Office

Job Type

Full Time

Job Description

 
-Should Have Knowledge of Machine/Automation/Control Panel Operation.
-Should be ready to Travel Pan India.
-Able to Lead and Guide them and also handle Service Calls.
-Get input on Installations and Commissiong Completion.
-Plan Service Schedules.
-Allocate resources to carryout service schedules.
-Be Proactive and Converse with Customer for Preventive and adaily Maintenance .
-Prepare a Exhaustive Daily Maintenance and Preventive Maintenance for all Products to be reviewed Every six months.
-Ensure Trainings to Users with Clear Documentation.
-Workout Annual Maintenance(AMC) Proposalsy.
-Arrange to send the AMC details ato customers and get their confirmation.
-Plan AMC Schedules and execute them.
-Keep Proper Record machine/Equipment Wise for all Installations
-Attend Customer Service Calls and arrange for Solutions.
-Coordinate with Customer Support Team for timely closure of all Service Calls.
-Present the Status of Customer complaints on monthly basis .
-Coordinate with Stake holders -Design / Purchase / Production / Quality for issue resolutions and Inputs for Product Improvements
-Monitor Change management and Ensure implementation If Required.
-Reduce the Customer Complaints by working on Root Cause and Correction analysis.
-Set up and Manage Control Room concept for Service Calls.

BE/Diploma Preferably in Electrical Engineeringl

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