Service Engineer

• Resolving Customer Complaints, carrying out any preventive maintenance and also carrying out Installations Orders as per requirements in a timely manner for the allocated product(s) in the assigned geography / customer locations
• Receiving, understanding and acknowledging the Customer Complaints as assigned by the Help Desk / Project Connect or as directly reported by the Customer over call
• Logging any such directly reported customer calls into the CRM immediately
• Scheduling the complaint call visit depending upon the next earliest availability, priority, travel time / route and applicable TAT / SLA for that customer & / product
• Confirming the schedule with the customer's representative and updating the same in CRM after due confirmation / request for change in schedule by customer
• Visiting the customer location for attending to the complaint in a timely manner as per the decided / assigned schedule
• Attending to the Customer Complaint and following the steps mentioned in the 'Checklist for Complaint Field Visit' in the CRM Mobile Application - This includes capturing the current condition of the machine and installation, ascertaining the Machine Serial No., its Ownership,SLA, applicable AMC, etc. and later attending to / troubleshooting and / repairing the machine as per complaint and resolving the same as per allocated TAT.
• Carrying out Installation, Testing & Commissioning activities as per assigned schedules in a timely manner at the customer locations as per Installation Checklist and as per Installation Orders
• Providing Demo / Training to the customer representatives after due installations / as may be required and recording their feedbacks in CRM
• Maintaining daily communications with customers to ensure resolution and proper follow-up
• Maintaining the Spares & Consumables Inventory in order.
• Achieve KRA/KPI of Service Engineer

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹17,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund
• Work from home

Schedule:

• Day shift

Location:

• Dhule, Maharashtra (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person