Service Engineer

You will be responsible for providing L1 support for the Oracle Cloud PLM-Product Development (PD) / Product Data Hub (PDH) module. Your role will involve hands-on experience with Oracle Fusion product lifecycle configurations, customization management, and support. You will be required to perform API integration testing, configure Oracle PDH application components, and deliver post-production support/hypercare service. Additionally, you will create custom reports using Oracle tools, conduct root cause analysis on recurring issues, and execute Agile data migration processes. As part of your responsibilities, you will need to conduct quarterly configuration and patch validations/testing, analyze and prioritize support requests related to Oracle Fusion product lifecycle configurations and customizations issues, and perform an initial assessment of customization component failures. You will also coordinate post-production support/hypercare requests, triage issues related to custom reports using Oracle tools, manage incident tickets for Agile data migration challenges, and track and prioritize quarterly configuration and patch validations/testing requests. To be successful in this role, you should have at least 5 years of experience with Oracle Cloud PLM solutions, a strong understanding of product lifecycle management principles, proficiency in Oracle PDH application configurations, and knowledge of API integration and testing methodologies (patch testing). Experience with custom reports development using Oracle tools, a background in Agile data migration techniques, and the ability to validate and test system configuration and patches are also required. Excellent troubleshooting and problem-solving skills, as well as strong communication abilities with both technical and business stakeholders, will be essential for this position. In summary, the key responsibilities of this role include providing L1 support for Oracle Cloud PLM-Product Development/Product Data Hub module, hands-on experience with Oracle Fusion product lifecycle configurations, customization management, and support, API integration testing, configuring Oracle PDH application components, delivering post-production support/hypercare service, creating custom reports using Oracle tools, performing root cause analysis on recurring issues, executing Agile data migration processes, conducting quarterly configuration and patch validations/testing, analyzing and prioritizing support requests involving Oracle Fusion product lifecycle configurations and customizations issues, performing an initial assessment and customization component failures, coordinating post-production support/hypercare requests, triaging issues related to custom reports using Oracle tools, managing incident tickets for Agile data migration challenges, and tracking and prioritizing quarterly configuration and patch validations/testing requests. Required skills for this role include management, data migration, API integration, testing, troubleshooting, Agile data migration, custom reports development, problem-solving, data, product lifecycle management, Oracle Fusion, Oracle Cloud PLM, Product Data Hub, Product Development, Agile, Oracle, communication, custom reports, and API.,