Service Engineer

You will be working with the Aftersales Team. Your base location will be Chennai, with regular travel within & outside ChennaiThis team runs on a hustle mindset with an objective to increase Exponent Energy's market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).Our philosophy:

Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.Believe in the team. Believe in the process. Believe through failures.Build fast. Build passionately. Build to simplify.

Roles & Responsibilities:

• Perform diagnostic assessments on vehicles (especially EV systems such as Battery packs, BMS, etc.)
• Troubleshoot mechanical, electrical, and software-related issues in 3-wheelers or applicable vehicle categories during onsite field visits
• Coordinate and support service centers or dealer workshops on complex technical issues
• Ensure timely closure of complaints and field failures
• Provide technical training to service technicians and staff
• Ensure proper documentation of service activities, failure reports, and warranty claims
• Monitor service quality, turnaround time (TAT), and customer feedback
• Support service campaigns, product recalls, and retro-fitment activities when required
• Maintain regular follow-up and effective coordination with Vehicle OEM teams to ensure timely resolution of service-related issue
• Responsible for asset vehicle management , vehicle recovery and maintenance of vehicles
  

About The Candidate

Diploma / B.E. / B.Tech in Automobile, Mechanical, or Electrical EngineeringOverall 6/7 years of experience in the Automobile dealerships

What matters:

Quality of workApproach towards problem-solvingDissatisfaction towards mediocre workResilient attitude to bounce back after failing

About Us

Exponent simplifies energy for EVs.Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.