Service Desk Engineer

Hi,

(https://www.vatransformer.com/) & Job timing are 1:30 pm to 11 pm.

• Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers,
• including Zebra printers, barcode scanners, and other peripherals.
• Perform system administration for all PCs, laptops, scanners, and other networked devices, as
• assigned.
• Manage service desk tickets on time using the JIRA system.
• Open/Close and update incident history via JIRA Service Desk, or other Helpdesk applications,
• as assigned.
• Backup/Restore user profiles and data in compliance with assigned procedures.
• Document, maintain, upgrade, or replace hardware and software.
• Adhere to naming standards and labeling of all assets.
• Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met.
• Respond to end users’ issues via phone, email, and computer chat
• Run diagnostics, install, make changes, and repair computer hardware, printer, network devices,
• and software to resolve end-user-reported issues.
• Follow up with end-users to ensure problems are resolved.

Qualifications

• Bachelor's or Graduate's Degree in computer engineering, computer science, engineering, or information systems –
• Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7, 10 & 11, and Antivirus software. –
• Ability to think logically and to analyze, troubleshoot issues, and implement appropriate corrective action.
• Ability to plan, organize, and coordinate work assignments. –
• Ability to work well independently and in a team environment. –
• Ability to interact positively with internal and external customers. –
• Excellent English oral communication skills, as well as using correct grammar, spelling, punctuation, and required formats. –
• Ability to multi-task. - IT certifications are a plus - 2-4 years of experience working in a help desk environment –