Service Desk Engineer

Job Description

Hiring for Service Desk Engineer -- Nagpur, Noida Job Summary: We are seeking a highly motivated and customer-focused Service Desk Engineer to provide first-level technical support for end-users. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for solving problems. You will be responsible for diagnosing and resolving technical issues, managing service requests, and ensuring a high level of customer satisfaction. Key Responsibilities: Respond to and resolve technical issues via phone, email, chat, and ticketing systems. Provide support for Windows/Mac operating systems, Microsoft 365, VPNs, printers, and mobile devices. Troubleshoot hardware, software, and network connectivity problems. Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira, Freshservice). Escalate complex issues to Level 2/3 support or relevant teams. Follow up with users to ensure full resolution of issues. Maintain asset records and perform regular audits. Contribute to internal documentation and knowledge base articles. Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.