Service Desk Engineer

Are you interested in working for an international and diverse company dedicated to sustainability Do you possess strong troubleshooting skills If so, Esko, a Veralto company, is looking for a Service Desk Engineer to join their team in Bangalore. Esko is a global provider of integrated software and hardware solutions that streamline the go-to-market process for packaged goods. As a Service Desk Engineer, you will be responsible for providing remote technical support to end-users, resolving IT-related issues, and delivering exceptional customer service. This role requires a strong technical background, excellent communication skills, and the ability to work in a 24/7 environment. Key responsibilities of the role include providing remote technical support for software and account-related issues, responding to support requests via various channels, troubleshooting technical issues, escalating complex issues when necessary, and following IT account provisioning procedures. Additionally, the ideal candidate should have a strong knowledge of IT fundamentals, proficiency in troubleshooting desktop and mobile device issues, familiarity with remote support tools, and experience with Active Directory User Administration. The successful candidate will have excellent communication skills, a customer-centric approach, strong problem-solving abilities, and the flexibility to work in different shifts. Experience with IT Service Management practices and enterprise ticketing systems is preferred. Join Esko, a Veralto Company, and be part of a diverse and innovative team that values continuous improvement, career development, and delivering exceptional results. Experience a career journey like no other, where your unique perspective and talents are welcomed and celebrated. Apply today to be part of a global leader in essential technology solutions that is committed to safeguarding the world's most vital resources. Join Veralto in creating a tomorrow where everyone has access to clean water, safe food, and trusted essential goods.,