This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Agent in India.
We are seeking a motivated Service Desk Agent to provide exceptional technical support and ensure smooth IT operations across a 24/7 environment. In this role, you will manage the full lifecycle of incidents and service requests, working closely with internal teams and external customers. You will respond to inquiries via calls and emails, coordinate issue resolution, and escalate complex problems to appropriate support levels. This position is ideal for candidates who enjoy problem-solving, multitasking, and working in a dynamic, collaborative environment while contributing to the efficiency and reliability of IT services.
Accountabilities:
- Manage the full lifecycle of incidents and service requests received from internal and external customers
- Respond promptly to inbound service calls and emails, ensuring high-quality communication
- Coordinate incident investigation, analysis, and closure by escalating to appropriate L1, L2, and L3 support teams
- Adhere to all service desk policies and procedures while working rotational shifts
- Document issues, resolutions, and service requests accurately in ITSM systems
- Support continuous improvement initiatives to enhance service desk efficiency and customer satisfaction
Requirements
- University degree or technical/vocational certification in computing, electronics, or a related IT field
- Strong verbal and written communication skills in English
- Attention to detail and ability to multitask and prioritize work effectively
- Problem-solving and troubleshooting skills
- Willingness to work a rotational 24x7 shift schedule
- Familiarity with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) is desirable
- Basic knowledge of Linux, databases, networking, or SAP is a plus
- Understanding of ITSM tools, ITIL best practices, or system administration concepts is advantageous
- Commitment to learning and growing within the role
Benefits
- Flexible work setup (remote/hybrid)
- Comprehensive medical and wellness benefits
- Gratuity, Provident Fund (PF), Employee Pension Scheme (EPS), and performance bonus
- Shift allowances for rotational schedules
- Learning and development opportunities, including certifications and mentorship programs
- Supportive, people-first global work culture
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening, which manages the final decision and next steps, including interviews or assessments.
Thank you for your interest!
