Service Delivery Ops Associate Manager

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Designation: Service Delivery Ops Associate Manager
Qualifications: Any Graduation
Years of Experience: 10 to 14 years
We are seeking a dynamic and experienced professional to join our team as a Regulatory Compliance Associate Manager in Payment, Card operations and Account services. In this role, you will be responsible for overseeing and managing various aspects Payment and Back-office operations (Direct Debit Indemnities, International Payments, Cheque Operations, Account maintenance, Customer complaints, Legal order review & Payment Exceptions).You will provide strategic direction, ensure operational efficiency, and deliver exceptional customer service across multiple banking channels. What are we looking for Written and verbal communicationOversee and manage the day-to-day Payment, Card operations and Account services operations and ensuring efficient and customer-centric services.Sound understanding in International payment and clearing process (Regulations, Compliances and Statutory norms)Expertise in Payment systems and Mechanisms and good understanding of Payment products Cheque processing, Cross Border PaymentsAdequate knowledge in reviewing and validating various customer account types and request received through various communication mode of bankAbility to block funds, reviewing customer transaction, performing account maintenance request in modifying customer details, Extraction of customer account details, Card closure and account reconciliationEnsuring all the communication is monitored and shared to various sources such as Law firm, US agencies, Treasury and Third-party firms Collaborate with senior management to establish operational goals, policies, and procedures that align with the overall business objectives.Ensure compliance with banking regulations, policies, and guidelines in payment banking operations.Fraud Risk ManagementStrong governance in managing leads and resolving people disputes. Addressing issue through appropriate conversation and finding solutionCreation of client value ideas and streamlining automation projects.Ensure critical issues raised during operations are acted and resolved in real time. Proactively manage and monitor control efficacy to ensure potential risk is minimizedEffectively communicate significant production updates and challenges to management and stakeholders on timely mannerDemonstrate sound judgement, forward thinking and impactful problem-solving skills to resolve team issues timely mannerDemonstrate ability to analyse data, identify trends and variances, draw conclusions and put forward recommendations that are insightful and address improvements for current and future needs of the businessExcellent written and verbal communication skills and demonstrated ability to provide robust and relevant financial advice to key internal stakeholdersShould possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcome
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problemsTypically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignmentsDecisions often impact the team in which they reside and occasionally impact other teamsIndividual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsDrive the development and implementation of new payment products, services, and digital solutions to meet customer needs and market demands.Analyze market trends, customer behaviors, and competitive landscape to identify business opportunities and drive innovation.Build and maintain strong relationships with key customers, business partners, and stakeholders to foster loyalty and promote business growth.Provide guidance and support to operations teams, including performance management, training, and professional development initiatives.Monitor and analyze operational metrics, customer feedback, and performance indicators to identify areas for improvement and drive operational excellence.Collaborate with cross-functional teams, such as risk management, compliance, and technology, to ensure alignment and effective implementation of business strategies.Stay updated on industry best practices, emerging technologies, and regulatory changes affecting retail banking and commercial banking operations.Prepare and present operational reports, financial analysis, and performance updates to senior management.Should demonstrate strong conflict management skills, including the ability to identify and address disagreements, mediate disputes and facilitate a constructive dialogue between parties to reach a resolutionHeadcount tracking and reporting in liaison with the Business Managers, Central PMOIncrease and maintain the team s client portfolio through business development techniquesProactive approach and attention to details in analyz the process and build process framework in managing the risk parametersEnsuring to have strong governance on all the cost metrics and plan in leading more of revenue generating role
Qualification
Any Graduation