Service Delivery Manager

Company Description

Techwelt Group, headquartered in Rome, Italy, provides on-demand and contract-based onsite IT support services globally with a 24-hour response time. We have over 100 IT experts and engineers available in Europe, Australia, the UK, and Mexico, ready to meet diverse business needs. Our services range from break fix for EUC/Data Centers, IMAC for EUC/Data Centers, Desktop Support, Hardware Repairing, IT Asset Disposal (ITAD), to Site Surveys and Installations, Stock Inventory and Audits, Full-Time Outsourced Resources, and Deployments and Roll Outs. We ensure a single point of contact for our clients and offer secure stock storage facilities with timely audits.

Role Description

This is a full-time remote role for a Service Delivery Manager. The Service Delivery Manager will oversee the delivery of IT services and solutions to clients, ensuring customer satisfaction and adherence to service level agreements. Daily tasks include managing service delivery processes, coordinating with the IT team, handling client communications, and monitoring performance metrics. The role requires maintaining high customer service standards and continually improving service delivery practices.

Qualifications

• Service Delivery Management and Service Delivery skills
• Customer Satisfaction and Customer Service skills
• IT Service Management knowledge
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Experience in IT support or service management roles
• Bachelor's degree in IT, Business Management, or related field