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HTC Global Services
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Service Delivery Manager

Service Delivery Manager

HTC Global Services

15 - 18 years

0 Lacs

hyderabad telangana india

Posted:17 hours ago| Platform:

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Skills Required

service support integration management itil certification servicenow zones

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships.

Requirements

Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations.
Proven experience managing SIAM functions in a global delivery model.
ITIL Certification is mandatory.
Relevant PMP Certification is a plus.
Experience working with UK or international clients is highly desirable.
Ability to work in a dynamic environment and manage multiple priorities.
Experience in managed services environments.
Familiarity with tools like ServiceNow, SCCM, and other ITSM platforms.
Ability to work collaboratively across time zones and cultures.

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Service Delivery Manager