Service Delivery Manager

Dear Candidate

Service Delivery Manager

Experience: 10-12 Years

Location: Mumbai

Activities to be performed.

• 10+ Years of Experience in Service Delivery /Program Management role
• Service Delivery Manager should work on multiple projects or initiatives.
• Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Building strong relationships with teams, clients,COE's and other stakeholders
• Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.
• Good Understanding of SOW,Scope,Risk Mgmt
• Monitoring & Tracking Service SLA and Risk Management
• Closely worked with Team/Leads and ensure timely delivery
• Weekly/Monthly Status Reporting to Customer and TCS leadership team
• Monitoring Compliance of all Security tools
• Yearly Customer Satisfaction Survery

Regards

S.Shanbaga

Tata Consultancy Services

Human Resources CSP TAG