Service Delivery Manager

Infogain

8 - 13 years

16 - 30 Lacs

bangalore rural bengaluru

Posted:4 hours ago| Platform:

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Skills Required

client management service delivery management customer relationship management sdms escalation management data analytics service delivery it service delivery delivery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage day-to-day operations of service delivery, ensuring timely completion of projects and tasks.
Oversee client management, including building strong relationships with clients through effective communication and issue resolution.
Ensure seamless escalation management by identifying potential issues early on and implementing corrective actions to prevent delays or disruptions.
Develop and maintain project plans, schedules, and budgets to ensure successful project execution.
Collaborate with cross-functional teams to identify areas for improvement in IT service delivery processes.

Desired Candidate Profile

8-13 years of experience in Service Delivery Management (SDMs) or similar roles.
Strong understanding of Client Management principles and practices.
Excellent customer relationship management skills with ability to build trust with clients at all levels.
Proficiency in data analytics tools such as SAP BI/HANA or other relevant technologies.

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