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Capgemini
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Service Delivery Manager

Service Delivery Manager

Capgemini

9 - 14 years

9 - 14 Lacs

mumbai

Posted:18 hours ago| Platform:

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Skills Required

budgeting incident management stakeholder management devops middleware operations management project management program management change management sales estimation pmo service delivery service delivery management project planning itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title- Service Delivery Manager
Experience-9- 15 Years Location-Mumbai/ Bangalore
About Company
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Your Role

Salesforce RUN Operations Management Successfully manage global/multi-org Salesforce implementations (Sales, Service, Health Clouds) by applying ITIL standards and ensuring SLA compliance.

Service Delivery & Monitoring Oversee proactive monitoring, high availability, and delivery of RUN scope activities including Incident, Problem, Environment, and Change Management.

Quality & Continuous Improvement Drive RCA/FMA processes for corrective and preventive maintenance, ensuring quality KPIs and minimizing production issue backlogs.

Reporting & Stakeholder Engagement Lead weekly/monthly SLA tracking and reporting, major incident management, and effective client/stakeholder communication.

Technical & Strategic Expertise Skilled in project planning, resource forecasting, and integration/middleware/DevOps tools to enhance automation and operational efficiency.

Your Profile
'Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds) Management and be aware of KM processes that are necessary to effectively manage RUN Responsible for proactive monitoring and ensuring high availability of sales force applications Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions. Responsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management process Ensure minimizing all backlogs of issues reported from production Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management. Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage '
What Youll Love About Working Here

You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group.You will also get personalized career guidance from our leaders.

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Capgemini

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Service Delivery Manager