Service Delivery Manager

0 years

4 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Service Manager role
The person needs to handle team doing 24 x 7 and manage the delivery as a Service Manager A service manager s role is to oversee and optimize the delivery of services to customers ensuring high levels of satisfaction and operational efficiency They lead teams manage processes and address customer concerns to maintain service standards and drive improvements This includes managing teams coordinating service processes and addressing customer issues Key Responsibilities of a Service Manager Overseeing Service Operations This involves managing the daily operations of the service department ensuring that service delivery is efficient and meets established standards Managing Customer Relationships Building and maintaining strong relationships with customers is crucial This includes understanding their needs addressing their concerns and striving to exceed their expectations Leading and Managing Teams Service managers often lead teams of customer service representatives technicians or support staff They provide guidance training and performance management to ensure their teams are effective Developing and Implementing Service Strategies They develop strategies to improve service quality enhance customer satisfaction and optimize service delivery processes Monitoring and Analyzing Service Metrics Service managers track key performance indicators KPIs like response time resolution rate and customer satisfaction to identify areas for improvement and measure the effectiveness of service strategies Addressing Customer Issues and Complaints They handle escalated customer complaints and work to resolve issues efficiently striving to turn negative experiences into positive ones Collaborating with other Departments Effective service management requires collaboration with other departments such as sales marketing and IT to ensure a seamless customer experience and alignment with overall business goals Managing Budgets and Resources Service managers often oversee the budget for their department and ensure efficient use of resources to deliver services effectively Ensuring Compliance They ensure that the service department adheres to relevant regulations and company policies

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Virtusa

Information Technology and Services

Southborough

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