Service Delivery Lead

Commenda

Service Delivery Lead

Key Responsibilities:

• Own end-to-end client delivery: service delivery, onboarding, account management, and support.
• Coordinate across internal teams (legal, product, operations) to ensure timely, high-quality outcomes.
• Act as the primary point of contact for clients, managing expectations and proactively resolving issues.
• Identify and optimize delivery processes for scalability and efficiency.
• Build and lead a delivery ops team as we scale.
  

Requirements

• Someone who understands both Indian and global client expectations — ideally with exposure to international business environments through education or work
• Excellent written and verbal communication, with the ability to simplify the complex and build client trust.
• 2-3 years of experience in operations, consulting, or client-facing roles in Tier 1 consultancies like McKinsey, Bain, BCG or Kearney
• Strong organizational skills and attention to detail — you naturally bring structure to chaos.
• A proactive, ownership-driven mindset with the flexibility to thrive in a fast-paced startup
  

Benefits

• Competitive compensation based on experience and performance
• A Product That Sells Itself - Businesses need cross border solutions, and our offering stands out in the market
• Growth Opportunities - Be part of a growing company with room to advance in operations