Service Coordinator

Role Overview

Coordinator

Key Responsibilities

• Payment Collection & Documentation

• Coordinate with clients/service centre for timely payment collection.
• Maintain proper records of invoices, receipts, and challans.
• Reconcile payments with the finance/accounts team.

• Challan & Inventory Management

• Prepare and manage challans for service jobs and spare parts dispatch.
• Track and monitor

  spare inventory stock levels

  .
• Ensure proper inward/outward entry of parts in system/records.
• Coordinate with vendors/suppliers for spare parts requirements.

• Service Centre Coordination

• Act as a point of contact between customers, service engineers, and the service centre.
• Track service jobs, ensure timely updates, and support in closing cases.
• Maintain service-related MIS reports.

• General Administration

• Handle day-to-day administrative tasks related to the service centre.
• Ensure proper filing and documentation.
• Support management in audits, compliance, and reporting.

Key Skills & Competencies

• Strong coordination and follow-up skills.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Basic understanding of accounts/finance processes (preferred).
• Excellent organizational and record-keeping abilities.
• Good written & verbal communication skills.
• Ability to multitask and manage priorities effectively.

Qualifications

• Graduate in Commerce / Business Administration / Any relevant field.
• 2 - 5 years of relevant experience (Freshers with strong learning ability may also be considered).
• Prior experience in service coordination or admin roles will be an added advantage.
• Basic knowledge of accounting is required.