About Sun Infonet Pvt. Ltd. Sun Infonet Pvt. Ltd ., a part of the reputed Sun Group , is a leading distributor of world-renowned professional audio brands in India, including SHURE , Allen & Heath , Meyer Sound , and Quest . With a pan-India presence and a strong dealer and service network, Sun Infonet is recognized for offering top-tier audio solutions backed by reliable technical support and customer service. We pride ourselves on delivering exceptional sound experiences to our clients across diverse sectors, including broadcasting, live sound, and commercial installations. Job Summary: The Service Engineer (Service Manager) will be responsible for providing technical support, diagnostics, repairs, and maintenance for a wide range of professional audio equipment, such as speakers, amplifiers, microphones, mixers, and more. The role also includes assisting with installations, performing quality checks, managing spare parts, and supporting customers in both service centre and field settings. Key Responsibilities: Technical Support: Troubleshoot and resolve audio issues, set up and optimize systems. Repairs & Maintenance: Repair audio equipment, replace components, and maintain detailed logs. Installation & Setup: Assist in installing and calibrating audio systems for various environments. Quality Assurance: Perform testing of repaired and installed equipment to ensure optimal performance. Customer Service: Engage with clients to explain technical issues, solutions, and maintenance practices. Inventory Management: Manage spare parts, tools, and organize storage. Documentation & Reporting: Keep accurate service records and provide feedback to product and engineering teams. Product Testing: Assist in testing and evaluating new products and prototypes for performance enhancement. Skills & Qualifications: Education & Experience: UG: Bachelors degree or diploma in Electronics, Telecommunication, or Audio/Sound Engineering is must. Hands-on experience with analog and digital audio systems is preferred. Technical Skills: Proficient in circuit diagrams, diagnostic tools, and audio technologies (e.g., Bluetooth, Wi-Fi). knowledge of SMD components and soldering is essential. Communication: Excellent interpersonal and problem-solving skills; ability to collaborate across departments and explain technical concepts clearly. Attention to Detail: Accurate diagnostics, efficient task prioritization, and multitasking. Software Knowledge: Experience with service management tools, MS Office, and certified in Dante Level 1, Level 2, and Level 3 is required. Physical Requirements: Ability to handle heavy equipment and work in diverse environments including field service locations. Desired Attributes: Passion for audio tech, adaptable under pressure, customer-focused. Working Conditions: Combination of service centre-based work with regular field visits and travel as per project requirements; flexibility with work hours. This profile represents a general description of the responsibilities and requirements for a Service Engineer in the audio product industry. The specifics of the role may vary depending on the company's needs and the types of audio products supported.
Role Overview We are seeking a proactive and detail-oriented Coordinator to support our Service Centre operations and administration . The role will involve close coordination with the service team for payment collection, challans, spare inventory management, and general administrative support . The ideal candidate should be organized, good with numbers, and comfortable handling both documentation and client/vendor interactions. Key Responsibilities Payment Collection & Documentation Coordinate with clients/service centre for timely payment collection. Maintain proper records of invoices, receipts, and challans. Reconcile payments with the finance/accounts team. Challan & Inventory Management Prepare and manage challans for service jobs and spare parts dispatch. Track and monitor spare inventory stock levels . Ensure proper inward/outward entry of parts in system/records. Coordinate with vendors/suppliers for spare parts requirements. Service Centre Coordination Act as a point of contact between customers, service engineers, and the service centre. Track service jobs, ensure timely updates, and support in closing cases. Maintain service-related MIS reports. General Administration Handle day-to-day administrative tasks related to the service centre. Ensure proper filing and documentation. Support management in audits, compliance, and reporting. Key Skills & Competencies Strong coordination and follow-up skills. Good knowledge of MS Office (Excel, Word, Outlook). Basic understanding of accounts/finance processes (preferred). Excellent organizational and record-keeping abilities. Good written & verbal communication skills. Ability to multitask and manage priorities effectively. Qualifications Graduate in Commerce / Business Administration / Any relevant field. 2 - 5 years of relevant experience (Freshers with strong learning ability may also be considered). Prior experience in service coordination or admin roles will be an added advantage. Basic knowledge of accounting is required.