Service Engineer (Service Manager)

About Sun Infonet Pvt. Ltd.

Sun Infonet Pvt. Ltd

Job Summary:

The Service Engineer (Service Manager) will be responsible for providing technical support, diagnostics, repairs, and maintenance for a wide range of professional audio equipment, such as speakers, amplifiers, microphones, mixers, and more. The role also includes assisting with installations, performing quality checks, managing spare parts, and supporting customers in both service centre and field settings.

Key Responsibilities:

• Technical Support:

  Troubleshoot and resolve audio issues, set up and optimize systems.

• Repairs & Maintenance:

  Repair audio equipment, replace components, and maintain detailed logs.

• Installation & Setup:

  Assist in installing and calibrating audio systems for various environments.

• Quality Assurance:

  Perform testing of repaired and installed equipment to ensure optimal performance.

• Customer Service:

  Engage with clients to explain technical issues, solutions, and maintenance practices.

• Inventory Management:

  Manage spare parts, tools, and organize storage.

• Documentation & Reporting:

  Keep accurate service records and provide feedback to product and engineering teams.

• Product Testing:

  Assist in testing and evaluating new products and prototypes for performance enhancement.

Skills & Qualifications:

• Education & Experience:

  UG: Bachelors degree or diploma in Electronics, Telecommunication, or Audio/Sound Engineering is must. Hands-on experience with analog and digital audio systems is preferred.

• Technical Skills:

  Proficient in circuit diagrams, diagnostic tools, and audio technologies (e.g., Bluetooth, Wi-Fi). knowledge of SMD components and soldering is essential.

• Communication:

  Excellent interpersonal and problem-solving skills; ability to collaborate across departments and explain technical concepts clearly.

• Attention to Detail:

  Accurate diagnostics, efficient task prioritization, and multitasking.

• Software Knowledge:

  Experience with service management tools, MS Office, and certified in Dante Level 1, Level 2, and Level 3 is required.

• Physical Requirements:

  Ability to handle heavy equipment and work in diverse environments including field service locations.

• Desired Attributes:

  Passion for audio tech, adaptable under pressure, customer-focused.

• Working Conditions:

  Combination of service centre-based work with regular field visits and travel as per project requirements; flexibility with work hours.

This profile represents a general description of the responsibilities and requirements for a Service Engineer in the audio product industry. The specifics of the role may vary depending on the company's needs and the types of audio products supported.