Service Coordinator (Photocopier Division)

Job Summary

The Service Coordinator will be the central point of contact for all service-related inquiries and operations. This role is crucial for ensuring the efficient scheduling of technical staff, prompt resolution of customer issues, and accurate maintenance of service documentation.

Key Responsibilities

• Customer Communication: Manage all incoming customer calls related to service, maintenance, and installation requests.
• Service Logistics: Handle comprehensive service logging and follow-ups to ensure all tickets are addressed in a timely manner.
• Technician Scheduling: Strategically schedule and dispatch technicians for both new product installation and routine/emergency maintenance services.
• Client Coordination: Coordinate client communication and feedback, serving as the liaison between the customer and the technical service team to guarantee satisfaction.
• Reporting & Documentation: Maintain accurate and detailed service records and reports for analysis of operational efficiency.

Requirements

• Proven experience in a coordination, dispatch, or administrative role, preferably within a technical service environment.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in using scheduling software and preparing detailed reports.
• Ability to manage high-volume calls and coordinate a team of field technicians effectively.

Working Hours

9:30 AM – 6:30 PM

How to Apply

Interested candidates are invited to send their resume to: hr@trojantechnologies.qa

You may also contact us at: +974 70599788

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience:

• Help desk: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Printers: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Malayalam (Preferred)
• Tamil (Preferred)