Service Coordinator

Job Title: Service Coordinator

Department: Customer Service / After-Sales / Service Operations
Location: Pimpri-Chinchwad, Pune
Reporting To: Service Manager / Operations Head
Company: Nihva Technologies Pvt Ltd

Main Function of the Job

To coordinate and manage all service-related activities, including scheduling service visits, handling customer complaints, ensuring timely resolutions, and supporting the service team for smooth operations.

Key Responsibilities / Scope of Work

• Coordinate with customers to schedule service visits, installations, and breakdown support.
• Assign service tasks to field technicians or engineers and ensure timely job completion.
• Maintain and update service logs, reports, and customer records.
• Act as the primary point of contact between customers and the service team.
• Track and follow up on open service requests, pending parts, or unresolved issues.
• Ensure timely communication and documentation of all service-related updates.
• Handle customer complaints and escalate issues when needed to ensure resolution.
• Coordinate with the spares, logistics, and purchase team for timely availability of parts.
• Prepare and share service performance reports with management.
• Support warranty and AMC (Annual Maintenance Contract) service tracking.

Required Qualifications

• Diploma / Bachelor’s Degree in Engineering (Mechanical / Electrical preferred) or any relevant field.
• Proficient in MS Office, email handling, and service management software.
• Good communication in English, Hindi, and local language.

Required Experience

• 2 to 5 years of experience in service coordination, customer support, or technical operations.
• Experience in automation, industrial equipment, or machinery servicing is preferred.

Key Skills & Competencies

• Strong communication and coordination skills
• Ability to multitask and prioritize tasks
• Problem-solving and customer-focused mindset
• Attention to detail and good in documentation/reporting
• Team player with a proactive attitude

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Experience:

• Service Coordinator : 2 years (Required)
• Automation Industries : 2 years (Required)

Work Location: In person