Service Coordinator

ü Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. ü Report problems and unresolved issues to Service Head or Director. ü Provide quotations in response to customer’s requests by Mail. ü Maintain database of customer sales order and invoicing records and Service complaints in CRM. ü Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement. ü To get OT dimensions from the Hospital through e-mail before the OT Light Installation. ü To check with BME’s for the OT Availability for attending the Installation/Service complaints. ü Track the shipments and informing the customers about the same. (Gati/DTDC/Safexpress/Professional) ü Arrange Service Technician’s to attend for the Installations and services. ü To Prepare Tour Expenses sheets for the Service Technician. ü Arranging Bus/Train Tickets to the Service Technicians/Sales Team. ü Hotel Bookings for Exhibitions for Service Technicians. ü  To prepare Installation Reports and Technical Checklist for the dispatches made. ü Arranging Transport for local deliveries. ü To analyze the service reports if warranty check P.O/Invoice/Installation, If it is out of warranty get PO and arrange service. ü Follow-up with Customer for the sent Proforma invoice to get P.O Released. ü Follow-up for payment for the attended/Replaced spare parts for received P.O ü To check Gate passes and vouchers received from Factory. ü Responsible for handling Imported Spare parts stock. ü Responsible for handling Imported Light/Table/Pendant stock & Manufactured stock. ü Maintaining department records, ü Work closely with Logistics/Delivery Dispatch department to ensure customer freight is being moved efficiently