Service Coordinator

A service coordinator manages and organizes client services by acting as a liaison between clients and service providers. Key responsibilities include scheduling appointments, communicating with clients to provide updates and resolve issues, maintaining accurate service records, and ensuring the timely and efficient delivery of services. They also assess client needs, advocate for their needs, and help coordinate service plans. Key responsibilities

• Client Communication: Serve as the primary point of contact for clients, answer inquiries, provide updates, and gather feedback.
• Scheduling and Dispatch: Schedule service appointments based on client needs and staff availability, and dispatch technicians or service providers to appropriate jobs.
• Service Coordination: Plan and coordinate the delivery of services, often developing individualized service plans, and act as an intermediary between clients and service teams.
• Problem-Solving: Address and resolve customer complaints and issues, escalating them to other departments when necessary.
• Record Keeping: Maintain accurate and detailed records of service requests, work orders, and all client interactions.
• Process Improvement: Identify opportunities to improve service delivery processes and implement changes as needed.
• Client Advocacy: Advocate for client needs and preferences, ensuring their requirements are met and they are connected with necessary community resources.

Essential skills and qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-oriented mindset and problem-solving abilities.
• Attention to detail.
• A strong work ethic.
• Ability to work collaboratively with both clients and internal teams.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person