Service Coordinator

Job description

Key Responsibilities:

Customer Interaction:

• Receive and log service requests via phone, email, or ticketing system.
• Understand customer issues and assign cases with appropriate priority.
• Keep customers informed about the status of their service requests.

Coordination:

• Assign calls to field/service engineers based on location, expertise, and availability.
• Follow up with engineers to ensure timely call closure.
• Schedule preventive maintenance and warranty service visits.
• Manage escalations and ensure SLA (Service Level Agreement) compliance.

Documentation & Reporting:

• Maintain accurate service logs and update CRM or ticketing systems regularly.
• Track open, pending, and closed calls.
• Prepare weekly/monthly reports on service metrics, engineer performance, and customer satisfaction.

Vendor & Warranty Handling:

• Coordinate with OEMs or vendors for warranty part replacements.
• Maintain records of warranty calls and AMC (Annual Maintenance Contract) obligations.

Required Skills & Qualifications:

• Bachelor's degree in any discipline (preferred: IT/Commerce/Management).
• 1–3 years of experience in a service coordination, dispatch, or customer support role.
• Familiarity with IT hardware and basic troubleshooting concepts is a plus.
• Strong communication skills (English / Tamil).
• Ability to multitask, prioritize, and stay calm under pressure.
• Experience with ticketing tools, CRM, Excel/Google Sheets.

Job Type: Full-time

Benefits:

• Leave encashment

Job Type: Full-time

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 7708110473