Service Coordinator

Job Title: Assistant Service Co-Ordinator Location: Chennai , Thirumullaivoyal Reports To: Service Manager Job Summary: The Assistant Service Manager will support the Service Manager in overseeing the service operations, ensuring timely and high-quality service delivery, coordinating with clients and technicians, and maintaining overall customer satisfaction. This role involves both administrative and field support duties. Key Responsibilities: Assist the Service Manager in planning, coordinating, and supervising all service activities. Schedule and monitor service calls, preventive maintenance, and installation activities. Liaise with clients to understand their service requirements and resolve issues promptly. Maintain service records, reports, and documentation accurately. Support in monitoring service performance metrics and assist in implementing improvement plans. Coordinate with technicians and service teams to ensure optimal resource utilization. Assist in preparing service proposals, quotations, and follow-ups with clients. Ensure compliance with safety standards, company policies, and service agreements. Help in training and mentoring junior service staff. Handle client escalations professionally and escalate major issues to the Service Manager. Required Qualifications & Skills: Education: Any Degree (Engineering or relevant field preferred). Experience: 2–4 years in service operations, customer support, or related field. Strong communication and interpersonal skills. Good organizational and multitasking abilities. Knowledge of service management software or tools is a plus. Ability to work in a fast-paced environment and handle client interactions professionally. Key Competencies: Problem-solving and analytical skills. Team collaboration and leadership potential. Customer-focused mindset. Attention to detail and proactive approach. Reporting: Reports to Service Manager and works closely with the service team, technicians, and clients.