Service Assurance Designer

• This role requires a blend of deep technical understanding in solution architecture and strong functional expertise in business analysis within the dynamic telecommunications domain
• The ideal candidate will be instrumental in translating complex business needs into robust scalable and innovative technical solutions ensuring end to end design and successful implementation

Key Responsibilities:

• Designing comprehensive end to end solutions that align with business objectives architectural principles and industry best practices like eTOM and ITIL
• Should have strong understanding and experience of end to end workflows in Telecom OSS area Service assurance FCAPS
• Knowledge of BSS is a plus
• Solid experience in designing ITSM Service Management Network fault and performance monitoring diagnostic solutions
• Ability to design end to end telecom service assurance solutions complemented by working knowledge of industry leading tools such as ServiceNOW BMC SMARTS or SevOne to support solution integration and operational efficiency
• Should be able to interact with business product owners to understand the requirements define user stories and explain the same to technical teams
• Experience working in Agile Scrum environments including participation in sprint planning daily stand ups and backlog refinement while exposure to tools like Confluence JIRA for tracking monitoring reporting user stories tickets is nice to have
• Understanding Telecom B2B B2C B2B2C MVNO Wholesale and IOT customer segment is required
• Familiarity and experience of Consumer Enterprise and Wholesale Telcom products and services
• Familiarity and understanding of IT architecture and experience with integration frameworks like ESB SOAP REST APIs etc
• Experience in creating HLD and LLD documents
• Desired domain skills
• Strong understanding of both traditional and modern telecom technologies including but not limited to Voice TDM ISDN SIP VoIP Data MPLS SD WAN Internet Access Networks Fiber Wireless and Unified Communication platforms
• Exposure to Cloud based communication services Security protocols and IoT connectivity will be a plus
• Familiarity with industry standard telecom frameworks such as TM Forum s Open Digital Architecture ODA eTOM Enhanced Telecom Operations Map and SID Shared Information Data Model TNA ITIL IEEE etc

Technical Requirements:

• Skill Service Assurance Product SMEs Process Designer

Additional Responsibilities:

• Experience 3 to 20 years
• Location Across all Infosys DCs

Preferred Skills: