Service Advisor

• A Service Advisor in the automotive industry acts as the intermediary between customers and the service department of an auto dealership or repair shop. Their primary role is to ensure that customers' vehicles are diagnosed, repaired, and maintained according to their needs, while also providing excellent customer service. The job typically involves a combination of customer interaction, technical knowledge, and administrative duties.

Key Responsibilities:

• Customer Interaction:
• Greet customers as they arrive for service appointments.
• Listen to customer concerns and gather relevant information regarding vehicle issues.
• Advise customers on service needs and make recommendations for repairs or maintenance.
• Provide detailed explanations of recommended repairs, costs, and timelines.
• Maintain clear communication with customers throughout the service process.
• Address and resolve customer complaints or concerns in a timely and professional manner.
• Vehicle Inspection and Diagnosis:
• Collaborate with technicians to assess the condition of the vehicle.
• Gather and relay necessary information from technicians to customers.
• Ensure proper documentation of vehicle history, service needs, and repairs required.
• Estimate and Invoicing:
• Prepare cost estimates for the recommended services and repairs.
• Provide customers with accurate quotes and potential costs for parts and labor.
• Create and maintain repair orders (ROs), including itemized parts and labor descriptions.
• Review invoices with customers before payment and explain charges.
• Scheduling and Coordination:
• Schedule service appointments for customers, ensuring efficient use of technician time.
• Manage work orders, parts orders, and technician assignments.
• Ensure all services are completed on time and notify customers when their vehicle is ready.
• Coordinate with parts departments to ensure the timely availability of required components.
• Upselling and Promotions:
• Suggest additional services or products that may benefit the customer, such as warranties or routine maintenance packages.
• Promote seasonal or promotional offers to encourage repeat business.
• Maintain a focus on customer retention and satisfaction by offering follow-up services.
• Administrative Duties:
• Maintain accurate customer and vehicle records, including service history.
• Handle warranty claims, recalls, and ensure that necessary paperwork is filed.
• Manage cash, credit, and finance transactions.
• Handle administrative tasks related to ordering parts and managing inventory.
• Sales and Customer Retention:
• Build strong relationships with customers, ensuring a high level of customer satisfaction.
• Encourage repeat business and loyalty by offering top-tier service and follow-up.
• Address any issues that may arise, ensuring that customers leave satisfied with their experience.

Skills and Qualifications:

• Technical Knowledge: While not always necessary to be an expert mechanic, a strong understanding of automotive systems, repairs, and maintenance is critical.
• Customer Service Skills: Excellent verbal and written communication skills are essential for working with customers and technicians.
• Problem-Solving Ability: Able to effectively diagnose issues, offer solutions, and recommend necessary services.
• Organizational Skills: Strong multitasking abilities, including managing appointments, service requests, and customer records.
• Sales Skills: Ability to upsell services or products that benefit the customer and the business.
• Detail-Oriented: Accuracy in estimates, invoicing, and service records is essential.

Experience:

• Previous experience in a customer-facing role, such as in sales, retail, or service.
• Experience working in an automotive environment is preferred but not always required.
• Some positions may require certification or training specific to the dealership or brand.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Internet reimbursement
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• Automotive repair: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Automotive service: 1 year (Required)

Location:

• Bardoli, Gujarat (Preferred)

Work Location: In person