Service Advisor

An Automotive Service Advisor is the main contact for customers needing car service. They listen to customer issues, explain required work, provide estimates, and ensure a smooth experience between the customer and our service technicians. Job Title: Service Advisor Location: Yelahanka Company: Mondovi Motors Ltd Core Duties ·        Greet Customers: Welcome clients and accurately note their vehicle problems. ·        Explain Services: Clearly describe needed repairs and maintenance, including costs, and get customer approval. ·        Coordinate: Act as the link between the customer and the technicians performing the work. ·        Update Clients: Keep customers informed about their vehicle's status and any delays. ·        Process Payments: Handle billing and explain invoices. ·        Ensure Satisfaction: Follow up with customers to guarantee they are happy with the service. Requirements ·        Experience: At least 2 years of experience as a service advisor or technician in a car repair setting. ·        Car Knowledge: A strong understanding of vehicles, repairs, and maintenance. ·        Communication: Excellent people skills, empathy, and clear communication abilities. ·        Systems: Familiarity with dealership software (DMS/CRM). ·        License: A valid driver’s license and clean driving record. ·        Education: High school diploma (degree in automotive field is a bonus).