Senior UX Designer

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

Leadership Principles

1. Be Customer Obsessed

2. Be Courageous with Your Point of View

3. Challenge the Status Quo

4. Act Like an Entrepreneur

5. Have an “It Can Be Done” Attitude

6. Do the Right Thing

7. Be Accountable

About This Opportunity

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We are seeking a UX Designer to lead design for 7NOW.com's customer-facing experience. You will focus on creating frictionless shopping journeys, from browsing and product discovery to checkout and delivery tracking. The ideal candidate combines e-commerce expertise with strong design execution and a customer-first mindset.

The ideal candidate has proven experience collaborating with US-based onshore teams and is highly familiar with the onshore/offshore delivery model, ensuring smooth coordination, effective communication, and alignment across global stakeholders. Along with deep e-commerce expertise and strong design execution skills, you will bring a customer-first mindset to everything you design.

Responsibilities:

• Own the end-to-end UX design of 7NOW.com, including product discovery, personalization, cart, checkout, and delivery tracking flows.
• Collaborate with product managers, engineers, and researchers in US to define requirements and create user-centered design solutions.
• Design wireframes, user flows, interactive prototypes, and polished visual mockups using Figma and Adobe Creative Suite.
• Conduct and analyze usability testing, A/B testing, and customer interviews to continuously improve the shopping experience.
• Partner with research and analytics teams to identify pain points and opportunities in the customer journey.
• Lead bi-weekly design sprints, driving ideation, rapid prototyping, and validation cycles to accelerate product delivery.
• Ensure all designs meet accessibility (ADA/WCAG) compliance and responsive design best practices.
• Contribute to 7-Eleven's design system to maintain consistency across platforms.
• Provide mentorship and guidance to junior and mid-level designers in the India team.

Education & Key Skills Required:

• 7-10 years of experience in UX/UI design, with a portfolio showcasing e-commerce websites, retail, or consumer apps.
• Expert in Figma and proficient in Adobe Creative Suite (Photoshop, Illustrator, XD, After Effects, etc.).
• Strong experience with usability testing, A/B testing, customer interviews, and research tools (e.g., Maze, UserTesting, Optimal Workshop, Lookback).
• Deep understanding of e-commerce UX patterns, including product search, filtering, checkout flows, loyalty/rewards, and payment integrations.
• Strong grasp of user-centered design, accessibility, and responsive web design principles.
• Comfortable working in Agile/Scrum environments with global cross-functional teams.
• Excellent communication skills to present and defend design decisions.

Desired Competencies

• Experience designing for large-scale global e-commerce platforms.
• Familiarity with loyalty/rewards programs and personalization features.
• Knowledge of analytics and experimentation tools (GA, Mixpanel, Optimizely, Adobe Analytics).

Privileges & Perquisites:

7-Eleven Global Solution Center

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