Senior Travel Consultant and Travel Consultant _Refunds

Corefares Consulting

1 - 6 years

3 - 8 Lacs

bangalore/bengaluru

Posted:1 day ago| Platform:

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Skills Required

soto gds google sheets ticketing spreadsheets iata sla credit notes fares international ticketing client management reschedule pnr travel process flight booking refunds travel management ticketing process travel coordination air ticketing microsoft excel

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

To processes the tickets refunds for cancellations and changes, manages PNRs (Passenger Name Records) using Global Distribution Systems (GDS), stays updated on airline policies and regulations, provides excellent customer service, and maintains financial and client records.
Key Responsibilities

Refund Processing:
Manage and process refund requests for flight, ticket cancellations or modifications.
Airline Portals & GDS :
Use Global Distribution Systems (GDS) and portals to manage bookings, refunds and cancellations.
Coordination :
Liaise with airlines and other stakeholders to ensure smooth and efficient resolution of customer queries and refunds.

Skills & Qualifications

Customer Focus:
Strong customer service orientation and the ability to work under pressure.
Technical Skills:
Proficiency in GDS systems and airline booking tools.
Organizational Skills:
Good numeracy, literacy, and the ability to manage multiple tasks.
Maintaining Records :
Strong skills to maintain and organize Data using MS Office and Excel
Industry Knowledge:
Knowledge of airline industry regulations and current travel trends.
Communication:
Excellent communication and interpersonal skills.

Preferred candidate profile

Senior Travel Consultant - Candidates with 3 to 5 years of relevant experience
Travel Consultant - Candidates with 1 to 2 years of relevant experience

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