Senior Telecom Engineer (with Ribbon Experience)

Company Description

Responsibilities:

• Collaborate with customer telecom and IT teams to deploy customized solutions and troubleshoot issues.
• Build and maintain SIP Trunk connectivity with customers and carriers, including interop sessions and activations.
• Provide operational support for the telecom network, analyze incidents, and implement preventive measures.
• Serve as an escalation point for critical alerts from SBCs and deliver root-cause analyses for outages.
• Manage telecom service providers and vendors, and oversee hardware/software deployments and new service rollouts.
• Develop testing plans, create technical documentation, and maintain SOPs for recurring tasks.
• Mentor junior engineers in troubleshooting and managing complex service issues.
• Understand product capabilities, limitations, and contribute to continuous improvements.
  

• 5+ years of telecom engineer experience with VoIP/SIP voice applications.
• Strong knowledge of voice/data communications (SIP, TCP/IP, MPLS), VoIP protocols (H.248, G.711, G.729, WebRTC), and security (TLS, IPSEC, ACLs).
• High level knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc.
• Experience with international routing (ITFS, iDID) and telephony design for high availability (99.99% SLA).
• Hands-on experience with Softswitches, SBCs (Sonus/Ribbon, AudioCodes), SIP proxies, and media servers (AudioCodes IPM-6310, FreeSWITCH).
• Skilled in Wireshark, Empirix, and RTP stream analysis (MOS, Jitter, Latency, Packet Loss).
• Ability to design, troubleshoot, and maintain complex global voice networks.
• Strong organizational skills and experience implementing telecom architecture changes in lab and production.
  

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.