Senior Telecaller

About the Company

Concretia Rock Products (P) Ltd.

Position: Senior Tele Caller

Location:

Primary Roles & Responsibilities:

1. Outbound & Inbound Calling

• Make Effective outbound calls to prospective and existing customers
• Handle inbound customer queries professionally
• Promote products/services and explain features clearly

2. Lead Conversion & Sales

• Convert qualified leads into sales or appointments
• Achieve individual and team sales targets
• Follow up with interested prospects until closure

3. Team Support & Mentoring

• Guide junior tele callers on call handling and objection management
• Share best practices and effective call scripts
• Help onboard and train new team members

4. Call Quality & Performance Monitoring

• Maintain high call quality and professionalism
• Ensure adherence to scripts, compliance, and company policies
• Monitor daily call metrics (connect rate, conversion rate, talk time)

5.Coordiantion with Field Staff

• Coordinate and support with FST Team.
• For Collection Follow-up
• For distributing samples & Brouchers.

6. Coordination With Dispatch & Logistics Team

• For Material & Vehicle Availability.
• For timely Supply.

7. Customer Relationship Management

• Build long-term relationships with customers
• Address customer concerns and escalate issues when required
• Ensure customer satisfaction and retention

8. Data & CRM Management

• Accurately update customer details in CRM systems
• Maintain call logs, follow-up schedules, and lead status
• Prepare daily/weekly performance reports

9. Process Improvement

• Provide feedback to management on customer responses and market trends
• Suggest improvements in scripts, offers, and calling strategies
• Assist in campaign planning and execution

10. Target & KPI Achievement

• Consistently meet or exceed monthly targets
• Support team target achievement through coordination and guidance

Preferrable Candidate:

Married Women, Age - Above 28

Education Qualification: Any Degree

Skill Set Require: MS Word, MS Excel, Any CRM Tool

Benefits & Other Information

• Work Hours:

  9:30 AM to 6:30 PM

• Weekly Off:

  Sunday

• Salary:

  18,000 to 22,000 per month

• Employee Benefits:

• ESI (Employee State Insurance)
• PF (Provident Fund)
• Insurance
• Incentives
• Employee encouragement