Senior Telecaller

2 - 5 years

1 - 2 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Company

Concretia Rock Products (P) Ltd.

Position: Senior Tele Caller

Location:

Primary Roles & Responsibilities:

1. Outbound & Inbound Calling

  • Make Effective outbound calls to prospective and existing customers
  • Handle inbound customer queries professionally
  • Promote products/services and explain features clearly

2. Lead Conversion & Sales

  • Convert qualified leads into sales or appointments
  • Achieve individual and team sales targets
  • Follow up with interested prospects until closure

3. Team Support & Mentoring

  • Guide junior tele callers on call handling and objection management
  • Share best practices and effective call scripts
  • Help onboard and train new team members

4. Call Quality & Performance Monitoring

  • Maintain high call quality and professionalism
  • Ensure adherence to scripts, compliance, and company policies
  • Monitor daily call metrics (connect rate, conversion rate, talk time)

5.Coordiantion with Field Staff

  • Coordinate and support with FST Team.
  • For Collection Follow-up
  • For distributing samples & Brouchers.

6. Coordination With Dispatch & Logistics Team

  • For Material & Vehicle Availability.
  • For timely Supply.

7. Customer Relationship Management

  • Build long-term relationships with customers
  • Address customer concerns and escalate issues when required
  • Ensure customer satisfaction and retention

8. Data & CRM Management

  • Accurately update customer details in CRM systems
  • Maintain call logs, follow-up schedules, and lead status
  • Prepare daily/weekly performance reports

9. Process Improvement

  • Provide feedback to management on customer responses and market trends
  • Suggest improvements in scripts, offers, and calling strategies
  • Assist in campaign planning and execution

10. Target & KPI Achievement

  • Consistently meet or exceed monthly targets
  • Support team target achievement through coordination and guidance

Preferrable Candidate:

Married Women, Age - Above 28

Education Qualification: Any Degree

Skill Set Require: MS Word, MS Excel, Any CRM Tool

Benefits & Other Information

  • Work Hours:

    9:30 AM to 6:30 PM
  • Weekly Off:

    Sunday
  • Salary:

    18,000 to 22,000 per month
  • Employee Benefits:

  • ESI (Employee State Insurance)
  • PF (Provident Fund)
  • Insurance
  • Incentives
  • Employee encouragement

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