Senior Telecaller

Job Title: Telecaller – Healthcare

Department: Operations / Care Coordination

Location: Gota, Ahmedabad
Employment Type: Full-time

Job Summary

We are seeking a compassionate and well-spoken telecaller for our healthcare company to interact with patients and caregivers over the phone. The role involves appointment coordination, patient follow-ups, service explanation, and maintaining accurate patient records while ensuring confidentiality and service quality.

Key Responsibilities

• Make outbound calls to patients/leads for appointment scheduling and follow-ups
• Handle inbound calls from patients and caregivers professionally
• Explain healthcare services, care plans, and processes clearly in English & Hindi
• Coordinate appointments with doctors, nurses, and care teams
• Follow up on patient feedback, reports, and service delivery
• Maintain accurate patient data in CRM/HMIS systems
• Ensure confidentiality of patient information (HIPAA-like compliance principles)
• Escalate medical or service-related concerns to the appropriate team
• Meet daily calling and follow-up targets

Required Skills & Qualifications

• Minimum 12th pass / Graduate preferred
• Fluency in English & Hindi (mandatory)
• Polite, empathetic, and patient-centric communication
• Basic computer knowledge (CRM, MS Excel, healthcare software)
• Ability to handle sensitive conversations with professionalism
• Prior experience in healthcare/hospital/clinic telecalling is an advantage
• Freshers with good communication skills can apply

Work Experience

• 0–2 years in telecalling, patient support, healthcare coordination, or customer service (preferred)
• Key Competencies
• Empathy and active listening Time management Ability to work under pressure
• Ethical handling of confidential information

Working Conditions

• Work from office—Gota, Ahmedabad Day shift (healthcare operational timings 10am to 7 pm)
• 6 days working (as per company policy)

Salary & Benefits

• Fixed salary
• PF / ESI as per statutory norms
• Paid leaves and holidays as per company policy
• Training on healthcare processes and communication

Job Types: Full-time, Permanent, Internship

Pay: ₹8,086.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Provident Fund
• Work from home

Work Location: In person