Senior Tele Sales Executive

Job Title: Senior Tele Calling Executive Position Type: Full-time Location: ICFIX Services / Academy About ICFIX:ICFIX is a dynamic and growing education and services company, dedicated to providing high-quality training, admissions support, and exceptional customer service. We are seeking motivated and results-driven Tele Calling Executives to join our team and contribute to our mission of helping students achieve their educational goals. Key Responsibilities: Outbound Calls: Make outbound calls to prospective students/customers, introducing and explaining our range of courses and services. Inbound Call Handling: Respond promptly to inbound calls, addressing customer inquiries professionally. Counseling: Provide detailed information over the phone regarding the admission process, course offerings, and fee structures. Record Maintenance: Maintain accurate call logs, follow-up records, and conversion details in CRM/Excel for tracking purposes. Lead Follow-ups: Regularly follow up with leads to maximize enrollment and conversion rates. Target Achievement: Meet and exceed daily, weekly, and monthly call and conversion targets. Relationship Building: Develop and maintain strong relationships with prospective students, parents, and clients. Feedback Loop: Share insights from customer interactions with the management team to enhance services and offerings. Requirements & Skills: Experience: 2+ years in tele calling, tele sales, or customer service roles preferred. Communication Skills: Excellent proficiency in English and Tamil (knowledge of Hindi or Telugu is an added advantage). Persuasion and Convincing: Strong ability to persuade, influence, and convert leads. Tech Skills: Basic knowledge of MS Office and Google Sheets. Educational Qualification: Minimum BE/DIPLOMA (IT, CSE, EEE, ECE). Target-Oriented: Ability to work under pressure and consistently meet targets. Personal Attributes: Positive attitude, patience, and team-oriented approach. Benefits: Competitive Salary with performance-based incentives. Career Growth opportunities within ICFIX. Training and Skill Development programs to enhance professional growth. Supportive and Collaborative Work Environment designed for success and personal development