Telecalling Executive

Job Description Tele Caller

Position:

About ICFIX

ICFIX is a growing education and services company focused on delivering high-quality training, admissions support, and customer service. We are looking for dynamic and motivated Tele Callers to join our team and play a key role in driving admissions and client engagement.

Key Responsibilities

• Make outbound calls to prospective students/customers and explain about our courses and services.
• Handle inbound calls and address customer queries promptly and professionally.
• Counsel students/clients over the phone and provide detailed information about admission procedures, fees, and course details.
• Maintain accurate records of calls, follow-ups, and conversions in the CRM/Excel sheet.
• Follow up with leads on a regular basis to ensure maximum enrollment.
• Meet daily/weekly/monthly call and conversion targets.
• Build and maintain positive relationships with prospective students and parents.
• Provide feedback from customers to the management team for improving services.

Requirements & Skills

• Minimum qualification:

  12th Pass / Graduate (Any stream)

  .

• 1–2 years of experience

  in tele calling, tele sales, or customer service preferred (freshers can also apply).
• Excellent

  communication skills

  in English and Tamil (Hindi/Telugu will be an added advantage).
• Good persuasion and convincing ability.
• Basic computer knowledge (MS Office / Google Sheets).
• Ability to work under pressure and achieve targets.
• Positive attitude, patience, and team spirit.

Benefits

• Competitive salary with attractive incentives.
• Career growth opportunities within ICFIX.
• Training and skill development support.
• Friendly and supportive work environment.