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Treline Advisory
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Senior Tele Caller

Senior Tele Caller

Treline Advisory

2 - 31 years

2 - 3 Lacs

rmv extension stage 2 bengaluru/bangalore

Posted:6 days ago| Platform: Apna logo

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Skills Required

strategy monitoring analysis support portfolios data escalation resolve backup training lending finance management reporting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Soft Collections – Hybrid Team Location: Hybrid Experience: 5+ years (Minimum 2 years in Collections) Position Overview We are hiring experienced and dynamic professionals for our Early Stage Collections Hybrid Team. The role involves strategy, monitoring, analysis, project support, and handling escalations to enhance recovery performance and support sick portfolios. Key Responsibilities Support internal projects through calling, data analysis, and user validations Handle escalation cases and coordinate with end users Resolve high-balance and sticky delinquent cases, including skip tracing Provide backup calling support during capacity gaps Conduct feedback calling for products/processes/services Support call-quality investigations and assist in training Work on lending partner–level recovery for sick portfolios Qualification CriteriaBachelor’s degree (Finance/Operations preferred); advanced degree is a plus Minimum 5 years of overall experience, including 2+ years in collections Experience in early-stage collections and escalation management preferred Strong analytical skills, problem-solving ability, and MIS/reporting proficiency Excellent communication and interpersonal skills Ability to work with dialer systems and tech tools Self-driven, result-oriented, and strong in presentations

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Senior Tele Caller