Senior Technical Support Engineer

As part of your role reporting to the Head of Product Integrity Europe function in Compression at Siemens Energy, your responsibilities include: - Support the resolution of urgent technical issues, including Root Cause Analysis and resolution of technical non-conformance issues such as compressor performance. - Prepare comprehensive RCA reports and management briefings to ensure transparency and lessons learned within the organization. - Conduct fact-finding on customer sites, analyze remote diagnostics, evaluate operational issues on-site, and initiate vital corrective and preventive actions. - Collaborate with internal and external stakeholders for fast issue resolution and knowledge transfer. - Assume a technical leadership role for assigned projects, handle customer interactions, and lead the team from a technical resolution standpoint. - Work closely with technical authorities in other Product Integrity regions. - Provide feedback to the Product Improvement Process (PIP) to address Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI). Qualifications required for this role include: - Bachelor's degree or equivalent experience in mechanical engineering, electrical engineering, or aerospace engineering. - Proven experience in rotating equipment design, controls design, compressor testing, site commissioning, technical issue resolution, and service-related activities. - Experience in leading Root Cause Analyses (RCAs) and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe. - Experience in the design, maintenance, troubleshooting, and technical support of compressors and associated equipment. - Track record of resolving technical issues across a large organization and developing solutions for technical customer issues. - Willingness to travel internationally to share experience gained in the Oil & Gas and Petrochemical Industry. - Ability to work and interact directly with customers in a high-pressure environment. Siemens Energy's Transformation of Industry division focuses on decarbonizing the industrial sector, enabling the transition to sustainable processes. The division leverages a strong industrial customer base, global network, diverse technologies, and integrated execution capabilities to drive the decarbonization of the industrial sector. Siemens Energy, with over 100,000 employees in more than 90 countries, develops energy systems for the future to meet the global energy demand reliably and sustainably. The company's research and technologies drive the energy transition and contribute to a significant portion of the world's electricity generation. Siemens Energy values diversity and inclusion, celebrating the unique characteristics of over 130 nationalities within the company. Employees are eligible for remote working arrangements, medical insurance coverage, and meal card options as part of the benefits package. To explore opportunities to contribute to Siemens Energy's mission, visit: [Siemens Energy Careers](https://www.siemens-energy.com/employeevideo),